Hello,
I need help with a boot loop issue on my CHUWI HiPad XPro.
Model: HiPad XPro
Serial number: CHipXpEB40231000164
Issue:
The tablet is stuck in a boot loop. On power-on, it shows the CHUWI logo along with the message “INFO: your device is corrupt. It can’t be trusted and may not work properly / INFO: Press power button to continue.” After pressing power, it boots to the lock screen briefly, then reboots on its own back to the same warning screen, repeating indefinitely.
What I’ve already tried:
- Charging fully and testing on a different cable/adapter
- The loop continues even while plugged into the charger
- No swelling or physical damage to the battery or body
- Attempted to enter Recovery mode using Power + Volume Up and Power + Volume Down from both the warning screen and a fully powered-off state — neither triggers a Boot mode or Recovery menu
Could you help me either:
1. Get Recovery mode to trigger on this unit, or
2. Provide the correct firmware/flashing tool for this model so I can reflash it, or
3. Advise on warranty/repair options if this is a hardware fault
Thank you for your help.