# How to apply for after-sales service for your chuwi products **URL:** \ **Category:** Download&Tutorial\ **Created:** [September 19, 2019, 10:04am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325 "2019-09-19T10:04:57Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![ambienthtc](https://avatars.discourse-cdn.com/v4/letter/a/5f8ce5/32.png) [@ambienthtc](https://forum.chuwi.com/u/ambienthtc)\ **Post date:** [November 27, 2020, 6:02pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/133 "2020-11-27T18:02:28Z")
I’ve been trying to get support for a defective and unusable gemibook SINCE OCTOBER 5 and still haven’t gotten anywhere! I’ve been asked several times to send in photos and videos which I’ve done and still nothing is happening. Two months of trying to get help for a defective unusable laptop is absolutely unacceptable! ---
**Author:** ![szucsi](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@szucsi](https://forum.chuwi.com/u/szucsi)\ **Post date:** [December 2, 2020, 3:53pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/134 "2020-12-02T15:53:58Z")
This is a big fake. Chuwi after sales nins are already in Europe. Only in Hong Kong. ---
**Author:** ![AcleX](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AcleX](https://forum.chuwi.com/u/AcleX)\ **Post date:** [December 3, 2020, 9:17am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/135 "2020-12-03T09:17:06Z")
Good day! I have a trouble with my CHUWI Hi10 XR 10.1(Order time: 15:25 Apr. 27 2020 ). A few days ago I got a bootloop, Windows Boot manager, file: \efi\Microsoft\Boot\BCD, status 0xc000000f, the boot configuration data for your pc is missing or contains errors. What can I do with this? Thank you, Alex. ---
**Author:** ![sandyliverpool](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@sandyliverpool](https://forum.chuwi.com/u/sandyliverpool)\ **Post date:** [December 5, 2020, 11:14am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/136 "2020-12-05T11:14:39Z")
Hi I have to wait 1-3 days for response? just send new battery for aerobook plus to R Sandiford 259b Rice Lane , Walton, Liverpool, L9 3BY England ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [December 6, 2020, 6:27am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/137 "2020-12-06T06:27:25Z")
Everything seems to indicate that you have a problem starting Windows, caused by an update or an improper shutdown. To correct it you must download from the official Microsoft site, a pendrive with Windows 10 with the media creation tool. Once you have it, you have to turn on the tablet with the pendrive connected and pressing F7 intermittently until a boot selection screen appears; in it, choose the pendrive and in the Windows installation program select troubleshoot, advanced, and startup repair. A process will start to correct the problem ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [December 6, 2020, 6:30am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/138 "2020-12-06T06:30:01Z")
you must write to [service@chuwi.com](mailto:service@chuwi.com) ---
**Author:** ![mdillon9183](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/mdillon9183/32/3992_2.png) [@mdillon9183](https://forum.chuwi.com/u/mdillon9183)\ **Post date:** [December 8, 2020, 9:04pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/139 "2020-12-08T21:04:42Z")
Thank for this information. ---
**Author:** ![wolfberg](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@wolfberg](https://forum.chuwi.com/u/wolfberg)\ **Post date:** [December 14, 2020, 3:14pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/140 "2020-12-14T15:14:35Z")
I am very unhappy about the CHUWI Hi10 XR 10.1 Inch FHD Screen Intel Celeron Quad Core 6GB RAM 128GB ROM Windows Tablets Dual Band 2.4G/5G Wifi. I bought it for 2 reason: First because of switching between Windos10 and Android Second to use as an tool comparable fast as a mobilphone. Both doesn’t exist - No swichting while booting - Slow, very slow Laptop. And no manual and no service available. Crazy. I want to give back this product… How can I do this? Best regards Wolfgnag Bergmann ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [December 16, 2020, 10:50am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/141 "2020-12-16T10:50:38Z")
I imagine that, if you are within the withdrawal period, you should contact the seller. ---
**Author:** ![edwardmel](https://avatars.discourse-cdn.com/v4/letter/e/f04885/32.png) [@edwardmel](https://forum.chuwi.com/u/edwardmel)\ **Post date:** [December 21, 2020, 4:39pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/142 "2020-12-21T16:39:34Z")
My Airbook Laptop battery had died after 4 months of use. I had sent numerous messages to aftersale alias . I had tried to contact seller on Amazon where I got AirBookPro. I had created a topic here on the forum reporting the problem. > [@Aerobook battery is dead after 4 months of use](https://forum.chuwi.com/t/aerobook-battery-is-dead-after-4-months-of-use/16699): > > Had tried sending messages to support alias [aftersale@chuwi.com](mailto:aftersale@chuwi.com) and to [service@chuwi.com](mailto:service@chuwi.com) No response, hand been waiting for more than 2 days to hear from them. Please help !!! Complete and utter silence. How you guys could claim to have a legal right to sell a product when you cannot even provide any service or support. ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [December 21, 2020, 11:41pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/143 "2020-12-21T23:41:28Z")
The average response time is 24/48 hours, but it is not active on weekends ---
**Author:** ![edwardmel](https://avatars.discourse-cdn.com/v4/letter/e/f04885/32.png) [@edwardmel](https://forum.chuwi.com/u/edwardmel)\ **Post date:** [January 4, 2021, 5:03pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/144 "2021-01-04T17:03:44Z")
It had been weeks and weeks. Not simple matter of few days. I really like the design of the product and it was working great . Till it broke. And you can imagine the frustration of trying to reach out tor support and not hearing anything back. I even tried to search and see if I could get a replacement battery and get it fixed myself. It is really really hard to understand which battery fits my specific model. Searching for the part number didnt work . And I dont want to start experimenting spending more and more trying to fix something that should have a valid warranty. ---
**Author:** ![bsa0204](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@bsa0204](https://forum.chuwi.com/u/bsa0204)\ **Post date:** [January 7, 2021, 4:52pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/145 "2021-01-07T16:52:25Z")
нужна прошивка андроид и виндовс для версии hi8 pro pq32g22160405586 … ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [January 7, 2021, 10:38pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/146 "2021-01-07T22:38:47Z")
> [@\[Hi8 Pro\] \[Official Version\]\[Dualboot\] Chuwi Hi8 Pro Windows + Android + Bios + driver](https://forum.chuwi.com/t/hi8-pro-official-version-dualboot-chuwi-hi8-pro-windows-android-bios-driver/927): > > \*\* Windows SN:1605\*\* image of 1705 image of 1708 Drivver 3. Chuwi Hi8 Pro Dualboot 64 bit - ( used for serial number after 32G221608XXXXX, 64 bit ) Android August: [http://www.mediafire.com/file/o8 … ro\_64bit\_August.rar](http://www.mediafire.com/file/o8o8t0ou4l0zded/Android_Hi8_Pro_64bit_August.rar) Windows August: [https://www.mediafire.com/folder … 8\_Pro\_64\_bit\_August](https://www.mediafire.com/folder/cdvlc8cy83c4f/Windows_Hi8_Pro_64_bit_August) Chuwi Hi8 Pro Dualboot Driver\_64bit Download: [https://chuwiinnovationtechnolog … fqqbi1qxccdtniyfd4l](https://chuwiinnovationtechnologyshenz.box.com/s/12wcv4ll7xenhfqqbi1qxccdtniyfd4l) Chuwi Hi8 Pro wifi/bluetooth driver (serial number after 221605) [https://chuwiinnovationt…](https://chuwiinnovationtechnologyshenz.box.com/s/lr0xyaudtrqgwhsf3dblbsgnu83gmidw) ---
**Author:** ![bsa0204](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@bsa0204](https://forum.chuwi.com/u/bsa0204)\ **Post date:** [January 8, 2021, 1:23am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/147 "2021-01-08T01:23:01Z")
Для моей версии планшета неподходит пт, 8 янв. 2021 г., 01:49 manonegra222 via CHUWI | Official Forum \<[chuwi@discoursemail.com](mailto:chuwi@discoursemail.com)\>: ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [January 8, 2021, 9:41am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/148 "2021-01-08T09:41:41Z")
Write to [service@chuwi.com](mailto:service@chuwi.com) ---
**Author:** ![ermanno](https://avatars.discourse-cdn.com/v4/letter/e/ac91a4/32.png) [@ermanno](https://forum.chuwi.com/u/ermanno)\ **Post date:** [January 12, 2021, 9:54pm UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/149 "2021-01-12T21:54:41Z")
Hi, in a message “How to apply for after-sales service …” you say “please finish the sheet that i have attached ( [https://chuwiinnovationtechnologyshenz.box.com/s/9bugcnyqbiaz0t1sfdmsf8i25wleonvf](https://chuwiinnovationtechnologyshenz.box.com/s/9bugcnyqbiaz0t1sfdmsf8i25wleonvf) 1.5” but when I click to the link I receive an empty page; so how can I ask a technical question to the staff? Thank you. Ermanno ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [January 15, 2021, 7:00am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/150 "2021-01-15T07:00:13Z")
Write to [service@chuwi.com](mailto:service@chuwi.com) ---
**Author:** ![tubyale](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@tubyale](https://forum.chuwi.com/u/tubyale)\ **Post date:** [January 15, 2021, 10:26am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/151 "2021-01-15T10:26:56Z")
Hello. I have problems with my new CoreBook Pro 13 buyed on 21-12-2020. The system crushes suddenly during normal use with blue screen error BAD OBJECT HEADER. Can someone help me please? Thank you ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [January 15, 2021, 10:39am UTC](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325/152 "2021-01-15T10:39:30Z")
Try to reset your system (Update & Security-\> Recovery-\> Reset This PC) If this does not help, try reinstalling the system, but first, make a copy of the drivers with any program such as “Driver BackUp”. [Previous page](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325.md?page=6) [Next page](https://forum.chuwi.com/t/how-to-apply-for-after-sales-service-for-your-chuwi-products/1325.md?page=8)