# I can't get in touch by email.

**URL:** <https://forum.chuwi.com/t/i-cant-get-in-touch-by-email/14582>\
**Category:** UBook Pro\
**Created:** [September 18, 2020, 6:20am UTC](https://forum.chuwi.com/t/i-cant-get-in-touch-by-email/14582 "2020-09-18T06:20:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tatchikomaya](https://avatars.discourse-cdn.com/v4/letter/t/4bbf92/32.png) [@tatchikomaya](https://forum.chuwi.com/u/tatchikomaya)\
**Post date:** [September 18, 2020, 6:20am UTC](https://forum.chuwi.com/t/i-cant-get-in-touch-by-email/14582/1 "2020-09-18T06:20:59Z")

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I purchased UBook pro using Indiegogo of crowdfunding, it broke down in March immediately after arrival and was in the process of requesting repair as shown in the following email I think that it is a coronavirus, but last month’s email I’m in a situation where I can’t get a reply to the transmission.

Is there anyone else in the same situation?

To whom it May concern

Please contact me for a solution.

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**Author:** ![sky](https://avatars.discourse-cdn.com/v4/letter/s/f4b2a3/32.png) [@sky](https://forum.chuwi.com/u/sky)\
**Post date:** [September 22, 2020, 8:31am UTC](https://forum.chuwi.com/t/i-cant-get-in-touch-by-email/14582/2 "2020-09-22T08:31:41Z")

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Which email address did you send to? I did send to this address ([aftersale-service@chuwi.com](mailto:aftersale-service@chuwi.com)) 2 months but was told that their HK service centre is closed due to Covid 19. Haven’t heard from them since. My UBook Pro can no longer powered up too.

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**Author:** ![tatchikomaya](https://avatars.discourse-cdn.com/v4/letter/t/4bbf92/32.png) [@tatchikomaya](https://forum.chuwi.com/u/tatchikomaya)\
**Post date:** [September 23, 2020, 2:57am UTC](https://forum.chuwi.com/t/i-cant-get-in-touch-by-email/14582/3 "2020-09-23T02:57:22Z")

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I’ve been in contact with “[crowdfunding@chuwi.com](mailto:crowdfunding@chuwi.com)” about initial defects since March, but I haven’t received any replies since May.

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**Author:** ![Alasdair](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/alasdair/32/4563_2.png) [@Alasdair](https://forum.chuwi.com/u/Alasdair)\
**Post date:** [February 26, 2021, 11:28am UTC](https://forum.chuwi.com/t/i-cant-get-in-touch-by-email/14582/4 "2021-02-26T11:28:04Z")

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I sent my query (regarding a noisy fan on a CoreBox X) via Amazon, who had handled the fulfilment. Chuwi responded via Amazon asking me to send a video of the issue to “Chuwi emial”, but without providing an e-mail address. I’ve responded via Amazon again and am awaiting their response.

I had also contacted the aftersale e-mail address, but they told me they were only responsible for repairs. They might usefully have provided me with the correct contact e-mail but didn’t.