# I purchased a CHUWI MiniBook X 2023 without an operating system, and after installing Windows 11, the screen is misconfigured (vertical format) and the touchscreen is not working. I need support to resolve this issue **URL:** \ **Category:** Minibook X N100/N150/5100\ **Created:** [November 17, 2024, 10:53am UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286 "2024-11-17T10:53:54Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![fasc](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@fasc](https://forum.chuwi.com/u/fasc)\ **Post date:** [November 17, 2024, 10:53am UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286/1 "2024-11-17T10:53:54Z")
Hello, I purchased a CHUWI MiniBook X 2023 (12th Alder-N N100) in May, but it came without the operating system installed, even though it should have included Windows 11 preinstalled. I contacted support, but I have not received any assistance to resolve this issue. I have now tried to install Windows 11, but it is not working correctly. The screen format is vertical instead of horizontal, and the touchscreen is not functioning either. I cannot find the drivers for this device. Can someone here help me? Thank you in advance. ---
**Author:** ![Cthutq17082009](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/cthutq17082009/32/9469_2.png) [@Cthutq17082009](https://forum.chuwi.com/u/Cthutq17082009)\ **Post date:** [November 17, 2024, 2:54pm UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286/2 "2024-11-17T14:54:01Z")
Мышка работает? ---
**Author:** ![Cthutq17082009](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/cthutq17082009/32/9469_2.png) [@Cthutq17082009](https://forum.chuwi.com/u/Cthutq17082009)\ **Post date:** [November 17, 2024, 2:57pm UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286/3 "2024-11-17T14:57:47Z")
![,,](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/e/ef092b6e07ef305f6c19bf2092e650f3f1d58c7b.png) ![Снимок.PNG,,,](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/f/ff239c35ad3d8ab41e2179378b7e2524a610e081.png) ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [November 18, 2024, 8:49am UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286/4 "2024-11-18T08:49:24Z")
If you tell me your serial number i can give you the windows and drivers ---
**Author:** ![fasc](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@fasc](https://forum.chuwi.com/u/fasc)\ **Post date:** [November 18, 2024, 11:06pm UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286/5 "2024-11-18T23:06:45Z")
![WhatsApp Image 2024-11-19 at 00.05.46](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/8/8f731291fa93e23659aea73e6441d968931b6b77.jpeg) ---
**Author:** ![zeushelios](https://avatars.discourse-cdn.com/v4/letter/z/73ab20/32.png) [@zeushelios](https://forum.chuwi.com/u/zeushelios)\ **Post date:** [January 6, 2026, 4:13pm UTC](https://forum.chuwi.com/t/i-purchased-a-chuwi-minibook-x-2023-without-an-operating-system-and-after-installing-windows-11-the-screen-is-misconfigured-vertical-format-and-the-touchscreen-is-not-working-i-need-support-to-resolve-this-issue/48286/6 "2026-01-06T16:13:15Z")
Me puedes apoyar tengo el mismo problema, ya descargue los drivers y el sistema operativo el problema es que sigue sin servir la pantalla táctil ojala puedas poner un tutorial de como hay que configurar la pantalla táctil, mi número de serie es: ZZMinBXHY4H241102936