I got the same response via email when I wrote to them about the Larkbox shutting off at random moments. I reminded them that I bought it directly through Indiegogo, I have not gotten a response yet.
New issue: I also found that when I installed the M.2 SATA SSD (yes, it’s SATA ) the device would not boot properly. I went into the BIOS and changed the SATA configuration from “Hard Drive” to “Solid State Drive” and that allowed it to boot and it then recognized the drive. So if you are seeing basic problems after installing an SSD, this is worth validating in the BIOS.
Like the fan disabled issue, why would they leave the default state of the SATA drive in the BIOS be ‘HD’ when the only possible choice is ‘SSD’?