# Minibook X N100 Stuck at chuwi repairs for the second time **URL:** \ **Category:** Att Chuwi.com..\ **Created:** [November 1, 2024, 9:41am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-at-chuwi-repairs-for-the-second-time/48054 "2024-11-01T09:41:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![AlexanderK](https://avatars.discourse-cdn.com/v4/letter/a/a587f6/32.png) [@AlexanderK](https://forum.chuwi.com/u/AlexanderK)\ **Post date:** [November 1, 2024, 9:41am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-at-chuwi-repairs-for-the-second-time/48054/1 "2024-11-01T09:41:14Z")
Hello there, As you are the only person responding from this company, is there any way to contact the repair center other than smoke signals? The laptop I had purchased in December 2023 developed a major RAM issue causing extreme instability (crashing left right and center) in the first ~30ish days of use, I sent it to chuwi with full documentation of the issue and steps to reproduce it, 4 months later I received it back in the same unrepaired state. Then I sent it back in July 2024 with even more documentations and a flash drive with bootable memtest86 and I still have absolutely no response. The first time it went on a global trip was the “ticket #11710”, the second time they don’t write the ticket number idk. Also I want to share the only message I have received since July from Chuwi to laugh / cry together (includes also the tracking number that I sent it to German repair): Dear Alexander, Return shipping number: RE442848663GR Tracking result: [ALL-IN-ONE PACKAGE TRACKING | 17TRACK](https://t.17track.net/en#nums=RE442848663GR) **Please rest assured that once we received the item in our warehouse, we will repair shortly.** Message date: **13 July 2024** , last message I received. So Mr./Mrs. can you tell me ANY way I can contact ANYONE from higher ups or repair. I know it might take multiple years in the end, but at least I want the issue fixed (aka motherboard replacement), replaced laptop, full refund. I know you are sorry, I red many past messages from other buyers, I want a solution asap. Don’t want to be rude, you have to understand that gathering family and friends around a firepit and throwing 330 euros is a more productive way of spending your time than dealing with all this. **Bought from Chuwi Official Online Store** **Order number: #EU4173** **Serial Number: ZMinBXHY4H231002349** Alexander K. ![MemTest86 - memory test failed on first run](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/5/54d7ab6d92f18955f692281410418589145c3a01.jpeg) ![Windows memory diagnostics - Error right from the start of the test](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/9/9f8d7ede7f996864db394843c10dfaa4f99d4a7a.jpeg) ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [November 4, 2024, 3:03am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-at-chuwi-repairs-for-the-second-time/48054/2 "2024-11-04T03:03:45Z")
I asked my colleagues to see if its repaired, and to inform you. ---
**Author:** ![AlexanderK](https://avatars.discourse-cdn.com/v4/letter/a/a587f6/32.png) [@AlexanderK](https://forum.chuwi.com/u/AlexanderK)\ **Post date:** [January 7, 2025, 8:36am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-at-chuwi-repairs-for-the-second-time/48054/3 "2025-01-07T08:36:21Z")
New year update to the status of the situation, First of all happy new year to everyone reading this. To the laptop now. I haven’t received any status update, email or smoke signal. Literal radio silence about my laptop. I don’t know where it is, what is going on or anything. For all I know it could be in a landfill being eaten by seagulls. Can we find the laptop and learn about the status?