# MINIBOOK X N100 - Stuck Pixel on Display **URL:** \ **Category:** MiniBook\ **Created:** [January 21, 2024, 2:00am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974 "2024-01-21T02:00:11Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Jhnkvnlzs](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Jhnkvnlzs](https://forum.chuwi.com/u/Jhnkvnlzs)\ **Post date:** [January 21, 2024, 2:00am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/1 "2024-01-21T02:00:11Z")
Is it normal to have a stuck pixel on the display? i bought mine brand new and it has not been one week with me, and I noticed that it has a stuck pixel. Does it just go away over time, or it needs to be returned/replaced? ---
**Author:** ![rsf\_83201](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rsf\_83201](https://forum.chuwi.com/u/rsf_83201)\ **Post date:** [January 22, 2024, 1:58am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/2 "2024-01-22T01:58:58Z")
I also recently purchased a brand new Minibook X 10.1"—No such evident flaw yet seen on mine. ---
**Author:** ![coyotefert](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@coyotefert](https://forum.chuwi.com/u/coyotefert)\ **Post date:** [January 22, 2024, 8:41am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/3 "2024-01-22T08:41:58Z")
Congrats, probably you have a dead pixel in your screen. ☹ No much can be done to fix. You ma try to return and ask for replacement. ---
**Author:** ![Jhnkvnlzs](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Jhnkvnlzs](https://forum.chuwi.com/u/Jhnkvnlzs)\ **Post date:** [January 22, 2024, 9:47am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/4 "2024-01-22T09:47:21Z")
I don’t think its a dead pixel because when I try to capture it on cam it appears as green dot. It may be a stuck green pixel. It is also not visible in white backgrounds ---
**Author:** ![coyotefert](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@coyotefert](https://forum.chuwi.com/u/coyotefert)\ **Post date:** [January 22, 2024, 5:44pm UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/5 "2024-01-22T17:44:36Z")
Hello Have you tried press a little in the area? kind of massage the area where the pixel is to see if this "unlock"the pixel ---
**Author:** ![Jhnkvnlzs](https://avatars.discourse-cdn.com/v4/letter/j/aeb1de/32.png) [@Jhnkvnlzs](https://forum.chuwi.com/u/Jhnkvnlzs)\ **Post date:** [January 22, 2024, 6:53pm UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/6 "2024-01-22T18:53:09Z")
I haven’t tried anything that would make the warranty invalid. And the touchscreen is very hard glass i will need to apply a great pressure for it to work. Maybe i’ll just wait it out hopefully it may disappear at some point in time. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [January 23, 2024, 2:40pm UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/7 "2024-01-23T14:40:57Z")
Where did you buy it, Aliexpress? Official Store? it is better to contact with the support, to ask for a replacement before more days pass. You have 15 days to ask for a replacement. If you bought in Aliexpress contact directly there, if you bought on the official Store, choose the country , (Global, Europe ,depending on where you live), go to “explore menu”“contact us” aftersales support" and you need to fill the form with all your details. They will answer on about 48h . ---
**Author:** ![mobby](https://avatars.discourse-cdn.com/v4/letter/m/67e7ee/32.png) [@mobby](https://forum.chuwi.com/u/mobby)\ **Post date:** [January 24, 2024, 12:48am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/8 "2024-01-24T00:48:30Z")
Well it’s “normal” in that this can happen on LCD screens. Maybe 10 years ago this wasn’t even considered a defect unless there were more than a few stuck/dead pixels in a small area on the screen. Definitely try exchanging it though while you still can. Nowadays it’s definitely considered to be a problem. ---
**Author:** ![jakino](https://avatars.discourse-cdn.com/v4/letter/j/ee7513/32.png) [@jakino](https://forum.chuwi.com/u/jakino)\ **Post date:** [April 17, 2024, 7:35pm UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/10 "2024-04-17T19:35:10Z")
Same problem… ![stuck pixel](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/a/a296d4c41b98009f7391c167ccb6178dd7a747f0.jpeg) As soon as I took it out of the box and saw this stain I was very disappointed. I requested a replacement. 😡 Can you tell me the replacement times at European support? (I purchased it a few days ago on the official Chuwi EU store) @ChuwiESnotactive ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [April 18, 2024, 1:35am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/11 "2024-04-18T01:35:07Z")
@jakino Please tell me the order number i searched with your email and i cant find it. Only can be replaced during the first 14 days. ---
**Author:** ![jakino](https://avatars.discourse-cdn.com/v4/letter/j/ee7513/32.png) [@jakino](https://forum.chuwi.com/u/jakino)\ **Post date:** [April 18, 2024, 6:02am UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/12 "2024-04-18T06:02:25Z")
@ChuwiSpainSupport Thank you for your interest. My order number is #EU7828 ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [April 18, 2024, 12:47pm UTC](https://forum.chuwi.com/t/minibook-x-n100-stuck-pixel-on-display/42974/13 "2024-04-18T12:47:25Z")
oK, I See it. Write to [store@chuwi.com](mailto:store@chuwi.com) saying something similar to this: Subject: URGENT want a replacement Message: Hello, i just bought in Europe shop, order EU7828 and the screen came with a defect. You can see it in the picture i attach to this email (do not forget to attach the picture make vetter picture please) I want a replacement. Please tell me where should i send it and how. Your policy is 14days for refund or replacement so i am entitled to it Waiting for your answer. Thank you When you do it let me know and i will check the email. Please do it fast