# My Laptop is lost in the service center HK?

**URL:** <https://forum.chuwi.com/t/my-laptop-is-lost-in-the-service-center-hk/52169>\
**Category:** Att in Amazon/Aliexpress/Others\
**Created:** [June 26, 2025, 3:49am UTC](https://forum.chuwi.com/t/my-laptop-is-lost-in-the-service-center-hk/52169 "2025-06-26T03:49:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![zozozo](https://avatars.discourse-cdn.com/v4/letter/z/c4cdca/32.png) [@zozozo](https://forum.chuwi.com/u/zozozo)\
**Post date:** [June 26, 2025, 3:49am UTC](https://forum.chuwi.com/t/my-laptop-is-lost-in-the-service-center-hk/52169/1 "2025-06-26T03:49:29Z")

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I sent my laptop to Hongkong more than 1.5 month ago. However, they kept on saying that they will inform me when they check out the laptop. It has been over a month and not a single update or service progress at all.

My laptop is lost or they are remanufacturing whole laptop from battery to cpu? What a fantastic service…

My service ticket number is 32181.  
Normally how long does it take to hear any repair update or progress from Chuwi service ?

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [June 27, 2025, 3:57am UTC](https://forum.chuwi.com/t/my-laptop-is-lost-in-the-service-center-hk/52169/2 "2025-06-27T03:57:51Z")

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i answered on your other thread

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**Author:** ![zozozo](https://avatars.discourse-cdn.com/v4/letter/z/c4cdca/32.png) [@zozozo](https://forum.chuwi.com/u/zozozo)\
**Post date:** [September 5, 2025, 6:28am UTC](https://forum.chuwi.com/t/my-laptop-is-lost-in-the-service-center-hk/52169/3 "2025-09-05T06:28:06Z")

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Still there is no reply from the hongkong service center at all.

Since 9th of April, there has been no any progress yet for the laptop service from Hongkong center….

What should I do?

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**Author:** ![zozozo](https://avatars.discourse-cdn.com/v4/letter/z/c4cdca/32.png) [@zozozo](https://forum.chuwi.com/u/zozozo)\
**Post date:** [September 5, 2025, 6:29am UTC](https://forum.chuwi.com/t/my-laptop-is-lost-in-the-service-center-hk/52169/4 "2025-09-05T06:29:31Z")

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Service Ticket No. is 32181