# Need Help! (with Chuwi Ubook Goodix GT738X) **URL:** \ **Category:** Ask A Question\ **Created:** [May 6, 2021, 4:47am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389 "2021-05-06T04:47:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 4:47am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/1 "2021-05-06T04:47:38Z")
Does anyone have the cfg file for Ubook 4100 (Non-pro)?? I have accidentally used the TP drivers for Ubook Pro thinking I had a Pro version. I am now having a deadzone and ghost touch. I have tried this [fix](https://forum.chuwi.com/t/see-this-post-if-you-have-problems-with-touchscreen-dead-zones-inverted-axis-etc/22352) the ghost touch is gone however the orientation is incorrect. ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 7:20am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/2 "2021-05-06T07:20:39Z")
Hi Rixe, of your problem is only orientation, i can try to make another one for you. The touch is moving to the same side? or have inverted axis? I need: - Full resolution of your tablet - If you have any problem (apart from screen orientation). ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 7:25am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/3 "2021-05-06T07:25:59Z")
> [@weto91](#): > > Hi Rixe, of your problem is only orientation, i can try to make another one for you. The touch is moving to the same side? or have inverted axis? I need: Its also inverted, my tablet’s resolution is 1920x1080. Much thanks! ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 7:34am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/4 "2021-05-06T07:34:46Z")
try with this, [335.7 KB file on MEGA](https://mega.nz/file/KM8S2YTQ#btjX_FI4dMWWkFWbF0Yy78CIC5Th-HIhvzL90YIg8SI) and tell me if after this update, you have any problem. I am going to try to gradually solve the problems for your tablet. ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 7:37am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/5 "2021-05-06T07:37:10Z")
Thank you so much! I will send an update once I’ve tried this! ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 7:54am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/6 "2021-05-06T07:54:26Z")
Hi the touch is still off here’s a [video](https://imgur.com/a/pYQBwfr) of a demo ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 8:16am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/7 "2021-05-06T08:16:58Z")
Ok, so you have the axis inverted too… wait a second, i will prepare new driver for you. ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 8:19am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/8 "2021-05-06T08:19:46Z")
use this cfg file. Put it into the folder for the upgrade firmware configuration and run it. [2.2 KB file on MEGA](https://mega.nz/file/zNcCmZgZ#a2WcXzqRTYDk4C6qTYlH2Hxd98Ui1LTXo0ymV4mZmfQ) ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 8:37am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/9 "2021-05-06T08:37:43Z")
OH MY GOD!! ALMOST FIXED IT!! The tracking is just a bit off and there’s a deadzone but this is much better than before!! You sir are amazing! Here’s the [vid](https://imgur.com/a/Ok7qvBE) ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 8:48am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/10 "2021-05-06T08:48:01Z")
Perfect, so let me try to fix the deadzones and i will upload new file ASAP. =) ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 8:49am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/11 "2021-05-06T08:49:21Z")
Okay! Thank you so much!! ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 8:54am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/12 "2021-05-06T08:54:24Z")
No problem =). Try with this cfg file : [2.2 KB file on MEGA](https://mega.nz/file/7F0kCTjS#vgdIt8T5KtagI3ylnQ1n79l8qrnJQmlLodz2unktC0A) Rename it to delete the \_1 suffix or copy the name in the configUpdate.bat. Tell me if the situation improves or worsens and we will solve everything. ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 9:10am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/13 "2021-05-06T09:10:21Z")
Tracking is much better now but the deadzone has transferred a bit to the middle. For some reason ghost touches happen when on lockscreen Here’s the [vid](https://imgur.com/a/lENUgJr)! ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 9:15am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/14 "2021-05-06T09:15:38Z")
OK, the problem is in sensors config in the firmware… its very difficult to make it without the same tablet in my hands, but i try to configure it. Give me a few menutes please. ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 9:23am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/15 "2021-05-06T09:23:36Z")
[2.2 KB file on MEGA](https://mega.nz/file/DEMjlYSS#z0fk4JKy9qQTjkh5yEVuTcqIJFvzgW2iN9BXGu11sE8) this is the new file. Same of the last file, rename it because the suffix. =) ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 9:44am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/16 "2021-05-06T09:44:29Z")
Ghost touch is gone!! Deadzone got a bit bigger tho here’s the [vid!](https://imgur.com/a/PUSnysV) ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 9:50am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/17 "2021-05-06T09:50:21Z")
Ok, this is the new file: [File on MEGA](https://mega.nz/file/TQtDxQpD#RCy_YUrN6Mo84eZr80DvNJjmCKkpvmRh76t_dh7bNBo) , in this file, the only change is the memory location for the sensors, maybe nothing changes, but if anything change, we are going in the correct way. Try it and tell me. ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 9:52am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/18 "2021-05-06T09:52:03Z")
You can try this: [Phoenix-hid-update-YWHF12003-SG12G-20200811 (mediafire.com)](https://www.mediafire.com/file/ltexamus5han65a/Phoenix-hid-update-YWHF12003-SG12G-20200811.rar/file) , is the original firmware of your tablet, maybe works ---
**Author:** ![weto91](https://avatars.discourse-cdn.com/v4/letter/w/e19adc/32.png) [@weto91](https://forum.chuwi.com/u/weto91)\ **Post date:** [May 6, 2021, 10:08am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/19 "2021-05-06T10:08:21Z")
tell me what is the better firmware to update from it if any error remaining. ---
**Author:** ![rixe](https://avatars.discourse-cdn.com/v4/letter/r/bbe5ce/32.png) [@rixe](https://forum.chuwi.com/u/rixe)\ **Post date:** [May 6, 2021, 10:22am UTC](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389/20 "2021-05-06T10:22:03Z")
I tried yours and the one from “Phoenix-hid-update” nothing worked there tho but I think there was something better from it, I used [this file](https://mega.nz/file/UdlkWDxI#X7otN1FIeBdXruG8nvWdSNj5ny6SG1LpBugz02hoEU8), and now I only have 1 horizontal deadzone. Here’s a [vid](https://imgur.com/a/9UlLxN3)! 😃 [Next page](https://forum.chuwi.com/t/need-help-with-chuwi-ubook-goodix-gt738x/23389.md?page=2)