# Network adapter missing

**URL:** <https://forum.chuwi.com/t/network-adapter-missing/11932>\
**Category:** Herobook Pro\
**Created:** [June 27, 2020, 1:32pm UTC](https://forum.chuwi.com/t/network-adapter-missing/11932 "2020-06-27T13:32:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![paraskevojohn](https://avatars.discourse-cdn.com/v4/letter/p/4da419/32.png) [@paraskevojohn](https://forum.chuwi.com/u/paraskevojohn)\
**Post date:** [June 27, 2020, 1:32pm UTC](https://forum.chuwi.com/t/network-adapter-missing/11932/1 "2020-06-27T13:32:57Z")

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I just purchased a new HeroBook pro and after doing updates the network adapter, settings, and connectivity to wifi is gone. Has anyone else experienced this?  
In my device manager\>network adapter there is no wifi adapter  
my serial number is HBookPQ256G19123402  
PLEASE HELP ME I LITTERALLY JUST OPEN THE LAPTOP AND ITS BROKEN

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**Author:** ![Giorgio](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@Giorgio](https://forum.chuwi.com/u/Giorgio)\
**Post date:** [June 27, 2020, 3:59pm UTC](https://forum.chuwi.com/t/network-adapter-missing/11932/2 "2020-06-27T15:59:24Z")

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Hi, there are a lot of response about the wifi problem, you must upgrade the driver by usb pendriver. read my post

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**Author:** ![paraskevojohn](https://avatars.discourse-cdn.com/v4/letter/p/4da419/32.png) [@paraskevojohn](https://forum.chuwi.com/u/paraskevojohn)\
**Post date:** [June 27, 2020, 4:17pm UTC](https://forum.chuwi.com/t/network-adapter-missing/11932/3 "2020-06-27T16:17:22Z")

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Hello thanks for reply  
I already tried to update the driver but nothing happen  
The problem is that windows cant find any network adapter as you can see in the photo

 ![15932745518151873553416830492825](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/2/259668dced1baba6aa1da09484f4832420595134.jpeg)

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**Author:** ![Giorgio](https://avatars.discourse-cdn.com/v4/letter/g/cab0a1/32.png) [@Giorgio](https://forum.chuwi.com/u/Giorgio)\
**Post date:** [June 27, 2020, 4:29pm UTC](https://forum.chuwi.com/t/network-adapter-missing/11932/4 "2020-06-27T16:29:25Z")

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hi, use another wifi adapter in usb 3.0, download [drivereasy.com](http://drivereasy.com) ,it’s free in manual mode, and find new driver to wifi.  
another options , install windows 2004 may update, fron external dvdrom , and i overwrite the old windows 1908.

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**Author:** ![paraskevojohn](https://avatars.discourse-cdn.com/v4/letter/p/4da419/32.png) [@paraskevojohn](https://forum.chuwi.com/u/paraskevojohn)\
**Post date:** [June 28, 2020, 1:33pm UTC](https://forum.chuwi.com/t/network-adapter-missing/11932/5 "2020-06-28T13:33:47Z")

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I did the windows update to 2004 and the problem is still here  
I think that you don’t understand exactly the problem  
I don’t miss the driver I miss the network adapter from the start so the driver easy software don’t find update for the network driver because the is no network adapter recocnizable from windows

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**Author:** ![Marco\_Corsa](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@Marco\_Corsa](https://forum.chuwi.com/u/Marco_Corsa)\
**Post date:** [November 3, 2020, 11:01am UTC](https://forum.chuwi.com/t/network-adapter-missing/11932/6 "2020-11-03T11:01:22Z")

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Having same problem on last buind 20h2