# No product code found on device and can't activate windows

**URL:** <https://forum.chuwi.com/t/no-product-code-found-on-device-and-cant-activate-windows/32625>\
**Category:** Hi10 Air\
**Created:** [May 5, 2022, 10:11am UTC](https://forum.chuwi.com/t/no-product-code-found-on-device-and-cant-activate-windows/32625 "2022-05-05T10:11:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![raviscud](https://avatars.discourse-cdn.com/v4/letter/r/47e85d/32.png) [@raviscud](https://forum.chuwi.com/u/raviscud)\
**Post date:** [May 5, 2022, 10:11am UTC](https://forum.chuwi.com/t/no-product-code-found-on-device-and-cant-activate-windows/32625/1 "2022-05-05T10:11:13Z")

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Hi there. Have tried to activate windows on my device and get the error message that no product key can be found on the device…error code 0xCO04F213. When I open command prompt as an admin and run the command: wmic path SoftwareLicensingService get OA3xOriginalProductKey  
No product key is indicated and when I run the command: **slmgr /xpr**  
I get the reply that windows is in notification mode, meaning I presume, it is waiting for an product key to be entered, which I do not have.  
Can anyone help with this issue?  
Thanks! 🙂

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**Author:** ![coyotefert](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@coyotefert](https://forum.chuwi.com/u/coyotefert)\
**Post date:** [May 5, 2022, 2:36pm UTC](https://forum.chuwi.com/t/no-product-code-found-on-device-and-cant-activate-windows/32625/2 "2022-05-05T14:36:15Z")

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Hello

Please contact [support@chuwi.com](mailto:support@chuwi.com) and provide your Device model and Serial Number.

Regards  
ML

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**Author:** ![raviscud](https://avatars.discourse-cdn.com/v4/letter/r/47e85d/32.png) [@raviscud](https://forum.chuwi.com/u/raviscud)\
**Post date:** [May 5, 2022, 5:06pm UTC](https://forum.chuwi.com/t/no-product-code-found-on-device-and-cant-activate-windows/32625/3 "2022-05-05T17:06:10Z")

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Thanks Matheus…will do 🙂

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**Author:** ![raviscud](https://avatars.discourse-cdn.com/v4/letter/r/47e85d/32.png) [@raviscud](https://forum.chuwi.com/u/raviscud)\
**Post date:** [June 17, 2022, 12:42pm UTC](https://forum.chuwi.com/t/no-product-code-found-on-device-and-cant-activate-windows/32625/4 "2022-06-17T12:42:56Z")

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Hey ML.I have contacted [support@chuwi.com](mailto:support@chuwi.com), twice now over the past 6 weeks and have received no reply whatsoever. Have you got a way of contacting them and ensuring they answer as i am getting very frustrated.

Thanks for the help 🙂