# Not playing HD on Netflix

**URL:** <https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096>\
**Category:** Hi10 XPro\
**Created:** [August 15, 2024, 12:31am UTC](https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096 "2024-08-15T00:31:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![russelley12](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/russelley12/32/8579_2.png) [@russelley12](https://forum.chuwi.com/u/russelley12)\
**Post date:** [August 15, 2024, 12:31am UTC](https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096/1 "2024-08-15T00:31:34Z")

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even it has L1 the netflix app recognized it as L3 i already contact netflix about it and they said its on Manufacturer can fix it please help

 ![Screenshot_20240815-083030](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/4/44cd38c7ba23916acae108a5a0c421c4c02b7382.png)  
 ![Screenshot_20240815-082617](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/1/1d15fda4b9a74cbaa80884de081c1bf0ca5e2f91.png)  
 ![Screenshot_20240815-082558](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/8/8e4495a24d0c14f7333a2ae184509f9a8cfc00c5.png)

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [August 16, 2024, 1:51am UTC](https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096/2 "2024-08-16T01:51:27Z")

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But does Netflix work or not? send the serial number please

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**Author:** ![russelley12](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/russelley12/32/8579_2.png) [@russelley12](https://forum.chuwi.com/u/russelley12)\
**Post date:** [August 16, 2024, 2:07am UTC](https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096/3 "2024-08-16T02:07:37Z")

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Netflix work and it plays videos only in SD quality not in HD  
Serial: YH10XpAB30231107793

 ![IMG_20240816_100607](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/f/fba9569d1720007e76af1738a3b65393c7d96fe6.jpeg)

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**Author:** ![russelley12](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/russelley12/32/8579_2.png) [@russelley12](https://forum.chuwi.com/u/russelley12)\
**Post date:** [August 18, 2024, 1:26am UTC](https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096/4 "2024-08-18T01:26:05Z")

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is there any update? on how to fix it

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**Author:** ![ritomkai](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@ritomkai](https://forum.chuwi.com/u/ritomkai)\
**Post date:** [October 30, 2024, 5:53am UTC](https://forum.chuwi.com/t/not-playing-hd-on-netflix/46096/5 "2024-10-30T05:53:38Z")

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Try to download the [updated version](https://androidhd.com/en/netflix), hope your problem will be fixed…