Order problem, many days without communication!

Hi All!

Can someone help me solving my issue?
I send mail explaining that my order is incomplete, was send just the tablet and no keyboard or stylus like it was supposed.
Received answer to my first mail, 8 days ago, said that will care the issue and send the missing parts, and that someone will contact me.
Since that mail no more communication, nobody contact me, send several mails to store mail, they read then but say nothing.

Waiting patiently but time is passing and with no answer I dont know what to expect.
It’s normal so many days without comunication?
What can I do more?

Best regards to all.