# Problem update UBook Pro to Windows 10 1909 **URL:** \ **Category:** UBook Pro\ **Created:** [April 16, 2020, 8:55am UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966 "2020-04-16T08:55:14Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 16, 2020, 8:55am UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/1 "2020-04-16T08:55:14Z")
I’m having trouble upgrading Windows 10 to version 1909. After the download, an installation starts, which reaches 20% freezes and does not move for about an hour. Any idea where the problem lies. ---
**Author:** ![nickolas](https://avatars.discourse-cdn.com/v4/letter/n/5e9695/32.png) [@nickolas](https://forum.chuwi.com/u/nickolas)\ **Post date:** [April 16, 2020, 10:29am UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/2 "2020-04-16T10:29:59Z")
I had no problem to Update. Have you installed an external Antivirus ? ---
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 16, 2020, 11:29am UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/3 "2020-04-16T11:29:12Z")
No. I just receive tablet. ---
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 16, 2020, 12:09pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/4 "2020-04-16T12:09:20Z")
I also tried Insider Preview. It downloaded, started installing, reached 73% and froze again. Neither Windows 10 1909 nor Insider Preview has an update installed. Where is the problem? I don’t understand why the update is not installed. It is not normal. ---
**Author:** ![Silurian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/silurian/32/1257_2.png) [@Silurian](https://forum.chuwi.com/u/Silurian)\ **Post date:** [April 16, 2020, 12:13pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/5 "2020-04-16T12:13:14Z")
I found the following to try: Go to: C:\ProgramData\Microsoft\Diagnosis And delete the file called: events\_normal.rbs Then try the update again. I also read that right now Microsoft servers are overwhelmed so expect updates to hang. Another way to try to fix this is to navigate to C:\windows and delete SoftwareDistribution folder. It will recreate upon update. ---
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 16, 2020, 12:20pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/6 "2020-04-16T12:20:02Z")
I don’t have a file with that name in this folder. Other ideas. ---
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 16, 2020, 3:50pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/7 "2020-04-16T15:50:28Z")
Update to Windows 10 Insider Preview is OK. ---
**Author:** ![Sabino1943](https://avatars.discourse-cdn.com/v4/letter/s/258eb7/32.png) [@Sabino1943](https://forum.chuwi.com/u/Sabino1943)\ **Post date:** [April 16, 2020, 4:15pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/8 "2020-04-16T16:15:24Z")
Ciao nickfoxx Visita il Post Come aggiornare Windows del tuo Tablet CHUWI alla Versione 1903/1909 > **[Come aggiornare Windows del tuo Tablet CHUWI alla Versione 1903/1909](https://sabinoboccaforno.blogspot.com/2020/01/come-aggiornare-windows-del-tuo-tablet.html)** > > Come aggiornare Windows del tuo Tablet CHUWI alla Versione 1903/1909 Premessa: Q uesto Tutorial riguarda i Tablet CHUWI, ma è utile per... Allo stesso Modo puoi aggiornarlo a Windows 10 2004-19041.207. Visita il Post Tablet-CHUWI-Hi8 Pro Dual OS (Android 5.1+Windows 10) 32GB si aggiorna alla Versione 2004 19041 > **[Tablet-CHUWI-Hi8 Pro Dual OS (Android 5.1+Windows 10) 32GB si aggiorna alla...](https://sabinoboccaforno.blogspot.com/2020/04/tablet-chuwi-hi8-pro-dual-os-android.html)** > > Tablet-CHUWI-Hi8 Pro Dual OS (Android 5.1+Windows 10) 32GB si aggiorna alla Versione 2004 19041 Anche il TABLET CHUWI  grazie ... Saluti Sabino ---
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 16, 2020, 5:20pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/9 "2020-04-16T17:20:20Z")
> [@Sabino1943](#): > > Ciao nickfoxx > Visita il Post > Come aggiornare Windows del tuo Tablet CHUWI alla Versione 1903/1909 Hi Sabino1943, Thank you very much, but I was able to upgrade Windows 10 Home 1903 to Windows 10 Insider Preview Build 19608. However, I have been involved in computers and information technology for 20 years. I’m a system administrator, as well as a web designer. This [https://news-bulgaria.info](https://news-bulgaria.info), is my web media. ---
**Author:** ![acces\_denied](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@acces\_denied](https://forum.chuwi.com/u/acces_denied)\ **Post date:** [April 17, 2020, 5:40pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/10 "2020-04-17T17:40:44Z")
I had similar problem, but I forced the computer to Shut down/ restart by long pressing power button. When the system loaded, it showed “update failed” and then “search for updates” again and this time i download everything (but it was at 20% for quite long time, half an hour or even more…) ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [April 17, 2020, 8:11pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/11 "2020-04-17T20:11:58Z")
Exactly, but it is not a problem, it seems that during the updates it has stopped because the% does not progress, being anchored in a figure, but if you put the charger and let the process finish, the% advances suddenly and ends successfully ---
**Author:** ![wtknstm](https://avatars.discourse-cdn.com/v4/letter/w/ed8c4c/32.png) [@wtknstm](https://forum.chuwi.com/u/wtknstm)\ **Post date:** [April 17, 2020, 8:59pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/12 "2020-04-17T20:59:41Z")
I ran the windows 10 update tool (search for it) last night and let the tablet run all night (it took over 1 hour to get to 20%) but in the morning the update was installed. I have approximately 200 MBPS internet, so I guess the solution is just to not give up. ---
**Author:** ![nickfoxx](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/nickfoxx/32/2333_2.png) [@nickfoxx](https://forum.chuwi.com/u/nickfoxx)\ **Post date:** [April 17, 2020, 9:05pm UTC](https://forum.chuwi.com/t/problem-update-ubook-pro-to-windows-10-1909/8966/13 "2020-04-17T21:05:16Z")
Updated to Windows 10 Insider Preview Build 19608 and litle update Windows Next, and work at this time fine.