# Received wrong laptop model

**URL:** <https://forum.chuwi.com/t/received-wrong-laptop-model/29733>\
**Category:** Chuwi News&Promotions\
**Created:** [December 30, 2021, 5:27pm UTC](https://forum.chuwi.com/t/received-wrong-laptop-model/29733 "2021-12-30T17:27:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Xyzzy](https://avatars.discourse-cdn.com/v4/letter/x/e36b37/32.png) [@Xyzzy](https://forum.chuwi.com/u/Xyzzy)\
**Post date:** [December 30, 2021, 5:27pm UTC](https://forum.chuwi.com/t/received-wrong-laptop-model/29733/1 "2021-12-30T17:27:27Z")

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Hello,

Knowing there are issues with Chuwi support, I am writing also this message here.

I received GemiBook with J4115 processor (as seen on a label on the box) instead of J4125. The laptop was sold as:  
“CHUWI GemiBook 13’'IPS | Intel Celeron J4125 | Entertainment Laptop | 12GB RAM+256GB SSD”

I’ve sent an email to store at [https://www.chuwi.com/](https://www.chuwi.com/), as per information in earlier order emails from Chuwi.  
If it will not be answered or there will be no satisfying solution proposed, I will open PayPal dispute on 3rd Jan.

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**Author:** ![Xyzzy](https://avatars.discourse-cdn.com/v4/letter/x/e36b37/32.png) [@Xyzzy](https://forum.chuwi.com/u/Xyzzy)\
**Post date:** [January 1, 2022, 5:27pm UTC](https://forum.chuwi.com/t/received-wrong-laptop-model/29733/2 "2022-01-01T17:27:51Z")

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I got a reply fast, and was proposed a little extra discount & keeping the laptop, as there is no J4125 model in the European warehouse. Well, either all EU-sold GemiBooks were not to the spec or J4125 sold out and only older model left.  
Not perfectly happy, as with these low-power CPUs every bit of performance counts, but I accepted the offer and I think this case was handled properly by Chuwi.