# Recovery mode no available

**URL:** <https://forum.chuwi.com/t/recovery-mode-no-available/44146>\
**Category:** HiPad XPro\
**Created:** [April 8, 2024, 2:06am UTC](https://forum.chuwi.com/t/recovery-mode-no-available/44146 "2024-04-08T02:06:05Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Pablo6](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@Pablo6](https://forum.chuwi.com/u/Pablo6)\
**Post date:** [April 8, 2024, 2:06am UTC](https://forum.chuwi.com/t/recovery-mode-no-available/44146/1 "2024-04-08T02:06:05Z")

</div>

Hi I tried everything and i can’t open the option to do a hard reset, I try all button combinations.  
my number SN is ZHipXpEY00221203784 and model HiPad XPro

Please help!

Note i need the factory reset because i entered the device lock password wrong and now i can’t unlock it

---

<div class="post-metadata">

**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [April 8, 2024, 4:12am UTC](https://forum.chuwi.com/t/recovery-mode-no-available/44146/2 "2024-04-08T04:12:19Z")

</div>

Hi, why would you cant to do a hard reset? there is something wrong with it?

---

<div class="post-metadata">

**Author:** ![Pablo6](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@Pablo6](https://forum.chuwi.com/u/Pablo6)\
**Post date:** [April 10, 2024, 5:01am UTC](https://forum.chuwi.com/t/recovery-mode-no-available/44146/3 "2024-04-10T05:01:54Z")

</div>

Yes, when I use the buttons to enter recovery mode it does not take me to that mode, it turns on normally or it does not turn on, it stays in a loop

---

<div class="post-metadata">

**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [April 10, 2024, 1:51pm UTC](https://forum.chuwi.com/t/recovery-mode-no-available/44146/5 "2024-04-10T13:51:16Z")

</div>

@Pablo6 These tablets must flash the software , cant do hard reset.  
This is the software

> **[4355\_ZW\_T616\_P30\_CHWI\_HiPad\_XPro\_EEA\_S\_20230331\_user](https://www.mediafire.com/file_premium/g740uxsnhnz3d9x/4355_ZW_T616_P30_CHWI_HiPad_XPro_EEA_S_20230331_user.zip/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.

> **[HiPad Air OS Guidance](https://www.mediafire.com/file_premium/yn9y3vcqsyrvino/HiPad_Air_OS_Guidance.pdf/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.

> **[展讯刷机工具](https://www.mediafire.com/file_premium/dxish0cogdyajaw/%25E5%25B1%2595%25E8%25AE%25AF%25E5%2588%25B7%25E6%259C%25BA%25E5%25B7%25A5%25E5%2585%25B7.rar/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.