# Rzbox cant install windows **URL:** \ **Category:** RZBOX\ **Created:** [December 28, 2021, 10:20pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685 "2021-12-28T22:20:23Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![keynes](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@keynes](https://forum.chuwi.com/u/keynes)\ **Post date:** [December 28, 2021, 10:20pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/1 "2021-12-28T22:20:23Z")
Bought 1 month ago frow chuwi official store. It crushes everytime i try to install win10 or win11 Could you help me please? ---
**Author:** ![ChuwiService](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@ChuwiService](https://forum.chuwi.com/u/ChuwiService)\ **Post date:** [December 29, 2021, 2:26am UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/2 "2021-12-29T02:26:50Z")
Hello Please tell me the computer model and serial number you need to update, and I will provide you with system files and installation tutorials. Looking forward to hearing from you ---
**Author:** ![keynes](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@keynes](https://forum.chuwi.com/u/keynes)\ **Post date:** [December 29, 2021, 8:43am UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/3 "2021-12-29T08:43:31Z")
Dear Sir Good Morning. My computer model is RZBOX (order11086) Product UUID : 20A84814-3E0E-11EC-B51D-E4E96CFB1400 Serial Number : ZRZBOXGY1H211100214 Bios Version : AC01\_V00.01\_T0026D Looking forward to receiving your kind help Thank you in advance Yours Dimitrios Vlachos Στάλθηκε από την [Αλληλογραφία](https://go.microsoft.com/fwlink/?LinkId=550986) για τα Windows **Από:** [Chuwi Service via CHUWI | Official Forum](mailto:chuwi@discoursemail.com) **Αποστολή:** Τετάρτη, 29 Δεκεμβρίου 2021 4:36 πμ **Προς:** [keynes\_state@yahoo.com](mailto:keynes_state@yahoo.com) **Θέμα:** [CHUWI | Official Forum] [MiniPC/RZBOX] Rzbox cant install windows > ![](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/d/da47928302d7f538ce6e1ee06aad097c19617c3e.png) > > | > > [**ChuwiService**](https://forum.chuwi.com/u/chuwiservice) 领导者 > December 29 > > | > > - | - | Hello Please tell me the computer model and serial number you need to update, and I will provide you with system files and installation tutorials. Looking forward to hearing from you ![6404FD23AADD4193925E8FDCE6BC3E5E.png](https://us1.discourse-cdn.com/flex020/uploads/chuwi/optimized/2X/7/7ad862507407e705851c34adacaac9deece3d1b1_2_592x1.png) [**Επισκέψου το νήμα**](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/2) ή απάντησε σε αυτό το email για να αποκριθείς. ![]() #### Previous Replies > ![](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/b/be314053084a388da94938410fc448a41ded57de.png) > > | > > [**keynes**](https://forum.chuwi.com/u/keynes) > December 28 > > | > > - | - | Bought 1 month ago frow chuwi official store. It crushes everytime i try to install win10 or win11 Could you help me please? ![]() [**Επισκέψου το νήμα**](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/2) ή απάντησε σε αυτό το email για να αποκριθείς. Για να απεγγραφείς από αυτά τα email, [**κάνε κλικ εδώ**](https://forum.chuwi.com/email/unsubscribe/218e2c23cb7cbc5ad3c2edc2452209a0c1cf6d8a30719dbd9d96bd908898dc01). ---
**Author:** ![boostedn](https://avatars.discourse-cdn.com/v4/letter/b/f6c823/32.png) [@boostedn](https://forum.chuwi.com/u/boostedn)\ **Post date:** [December 29, 2021, 1:05pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/4 "2021-12-29T13:05:13Z")
Are you using a Samsung NVME drive? What do you mean by crash? Do you mean it powers off, or, does it give you an error? ---
**Author:** ![keynes](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@keynes](https://forum.chuwi.com/u/keynes)\ **Post date:** [December 29, 2021, 3:12pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/5 "2021-12-29T15:12:53Z")
Hello! Everytime i try to install windows 10 or 11, i get the error ox800701B1 My NVme drive is adata Thank you for your kind response Looking forward for your help Vlachos Dimitrios [Στάλθηκε από το Ταχυδρομείο Yahoo σε Android](https://go.onelink.me/107872968?pid=InProduct&c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&af_wl=ym&af_sub1=Internal&af_sub2=Global_YGrowth&af_sub3=EmailSignature) ---
**Author:** ![boostedn](https://avatars.discourse-cdn.com/v4/letter/b/f6c823/32.png) [@boostedn](https://forum.chuwi.com/u/boostedn)\ **Post date:** [December 29, 2021, 3:21pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/6 "2021-12-29T15:21:19Z")
> [@keynes](#): > > ox800701B1 That is directly related to the ADATA Drive. What is the exact model/part number of the ADATA NVME drive? I would like to look up the specs to see if it matches the known issues with the Samsung NVME drives. ---
**Author:** ![keynes](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@keynes](https://forum.chuwi.com/u/keynes)\ **Post date:** [December 29, 2021, 3:39pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/7 "2021-12-29T15:39:53Z")
Yes, of course dear sir. My nvme drive is Adata XPG SX8200 Pro SSD 512GB M.2 NVMe Thank you very much! [Στάλθηκε από το Ταχυδρομείο Yahoo σε Android](https://go.onelink.me/107872968?pid=InProduct&c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&af_wl=ym&af_sub1=Internal&af_sub2=Global_YGrowth&af_sub3=EmailSignature) ---
**Author:** ![boostedn](https://avatars.discourse-cdn.com/v4/letter/b/f6c823/32.png) [@boostedn](https://forum.chuwi.com/u/boostedn)\ **Post date:** [December 29, 2021, 3:58pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/8 "2021-12-29T15:58:17Z")
I actually have this drive. It’s 3.3V so same as the Samsung NVME Drives. Unfortunately, it’s not going to work. Drives that will work are under 3.3V. So Western Digital (WD) Blue drives will work for example. ![Image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/8/89ad9e0544493e3ed45311b437bc32a24a1dc069.jpeg) Edit: I tested this and I get the same error. So it’s definitely the drive that incompatible. ---
**Author:** ![keynes](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@keynes](https://forum.chuwi.com/u/keynes)\ **Post date:** [December 29, 2021, 4:29pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/9 "2021-12-29T16:29:03Z")
But how i am supposed to know which disk is compatible before buying rzbox my dear friend? Thank you for your kind help ---
**Author:** ![boostedn](https://avatars.discourse-cdn.com/v4/letter/b/f6c823/32.png) [@boostedn](https://forum.chuwi.com/u/boostedn)\ **Post date:** [December 29, 2021, 4:32pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/10 "2021-12-29T16:32:46Z")
That’s the problem, we don’t and I don’t have an answer for that. I don’t work for CHUWI. There are other posts on here with the same problems and it was mentioned that drives under 3.3V will work. Check the drive documentation for the next drive you buy and make sure it’s under 3.3V. My Wester Digital Blue 1TB drives work fine. ---
**Author:** ![keynes](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@keynes](https://forum.chuwi.com/u/keynes)\ **Post date:** [December 29, 2021, 5:27pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/11 "2021-12-29T17:27:59Z")
Thank you very much. Is it possible to connect an ssd drive 2.5? I ask so because i have already one and i want to avoid to buy another nvme. [Στάλθηκε από το Ταχυδρομείο Yahoo σε Android](https://go.onelink.me/107872968?pid=InProduct&c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&af_wl=ym&af_sub1=Internal&af_sub2=Global_YGrowth&af_sub3=EmailSignature) ---
**Author:** ![boostedn](https://avatars.discourse-cdn.com/v4/letter/b/f6c823/32.png) [@boostedn](https://forum.chuwi.com/u/boostedn)\ **Post date:** [December 30, 2021, 5:47am UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/12 "2021-12-30T05:47:15Z")
You can via a USB enclosure. ---
**Author:** ![edstiles](https://avatars.discourse-cdn.com/v4/letter/e/b4bc9f/32.png) [@edstiles](https://forum.chuwi.com/u/edstiles)\ **Post date:** [February 19, 2022, 5:26pm UTC](https://forum.chuwi.com/t/rzbox-cant-install-windows/29685/13 "2022-02-19T17:26:34Z")
You can via a USB enclosure… assuming you want 1/6th the speed. I purchased Intel 670p drives which do not work in the RZBox. I put them in enclosures. I get 420 MB/s according the CrystalDiskMark 8 using the USB 3.0 jacks in the back of the RZBox. The internal Kingston drive gives me 2500+ MB/s using the same test parameters. Also be aware of the USB-C socket. I assumed that it was USB-C version 2.0 per the markings on the website, NOT a USB-C that was using a USB 2.0 speed. That gives me 40 MB/s on the Intel SSDs in an external case, same as the USB 2.0 jacks on the back of the unit. After reading about the heat sink issues, the SSD issues and finding a USB-C jack running USB 2.0 speeds, I’m a little disappointed in the RZBox.