# Sound disappeared on Gemibook 13

**URL:** <https://forum.chuwi.com/t/sound-disappeared-on-gemibook-13/30622>\
**Category:** Ask A Question\
**Created:** [February 2, 2022, 2:22pm UTC](https://forum.chuwi.com/t/sound-disappeared-on-gemibook-13/30622 "2022-02-02T14:22:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Popitto](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Popitto](https://forum.chuwi.com/u/Popitto)\
**Post date:** [February 2, 2022, 2:22pm UTC](https://forum.chuwi.com/t/sound-disappeared-on-gemibook-13/30622/1 "2022-02-02T14:22:48Z")

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Hello. I reinstalled Windows 11 and now the sound of the laptop is gone. Sound devices not found and not showing up in settings. Before formatting everything worked fine. Driver reinstalled 7 times. In device manager it shows that there is a sound card, but it does not work. ESAuDriver Device here it is. Help me to fix it please.

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<div class="post-metadata">

**Author:** ![eldijomo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/eldijomo/32/8086_2.png) [@eldijomo](https://forum.chuwi.com/u/eldijomo)\
**Post date:** [February 4, 2022, 9:40am UTC](https://forum.chuwi.com/t/sound-disappeared-on-gemibook-13/30622/2 "2022-02-04T09:40:05Z")

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Its a Realtek driver current 6-7-2020 \ 6.0.8983.1

> **[Intel® Driver & Support Assistant](https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html)**
>
> This application provides driver and software updates for your Intel hardware.

- Driver Details

- ProviderRealtek Semiconductor Corp.

- NameRTKVHD64.sys

- Version6.0.8983.1

- Date6/7/2020

- Device Details

- Device IdHDAUDIO\FUNC\_01&VEN\_10EC&DEV\_0269&SUBSYS\_1C6C1233&REV\_1002\4&32E7F856&0&0001

#### Intel® Display Audio

- Driver Details

- ProviderIntel® Corporation

- NameIntcDAud.sys

- Version10.27.0.11

- Date7/29/2021

- Device Details

- Device IdHDAUDIO\FUNC\_01&VEN\_8086&DEV\_280D&SUBSYS\_80860101&REV\_1000\4&32E7F856&0&0201