# Support site not viseble **URL:** \ **Category:** Common FAQ to all Products\ **Created:** [November 14, 2025, 2:39am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118 "2025-11-14T02:39:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![George1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/george1/32/10578_2.png) [@George1](https://forum.chuwi.com/u/George1)\ **Post date:** [November 14, 2025, 2:39am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/1 "2025-11-14T02:39:05Z")
So, when I enter my serial number on the download site, I’ve been getting the following message for a week now: “Database Working Unnormal Now, Please Contact Your Local Retailer and Distributor for Service.” I have three different serial numbers for three different laptops. What should I do now? ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [November 14, 2025, 7:35am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/2 "2025-11-14T07:35:35Z")
I think downloads have a set time limit for being active. ---
**Author:** ![George1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/george1/32/10578_2.png) [@George1](https://forum.chuwi.com/u/George1)\ **Post date:** [November 30, 2025, 2:26am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/3 "2025-11-30T02:26:10Z")
All 3 laptops are younger than 1 year. ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [November 30, 2025, 5:35am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/4 "2025-11-30T05:35:45Z")
They’re less than a year old, so I can’t tell you why you can’t download the software. All I know is that you have to enter the correct digits: as in the image: ![Captura de pantalla 2025-11-30 063311](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/e/eb8f8c1b7b947fab268b4e257f2bcf2a81751274.png) ---
**Author:** ![George1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/george1/32/10578_2.png) [@George1](https://forum.chuwi.com/u/George1)\ **Post date:** [November 30, 2025, 6:10am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/5 "2025-11-30T06:10:50Z")
I think that Chuwi has blocked everything from Thailand ( I live in Thailand). ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [November 30, 2025, 6:33am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/6 "2025-11-30T06:33:36Z")
That shouldn’t happen if they sell their products directly. When you buy from third-party sellers, you should check the product’s warranty and/or support. You can check my other answers, where I write that I see the downloads. ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [November 30, 2025, 6:51am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/7 "2025-11-30T06:51:52Z")
> [@George1](#): > > I think that Chuwi has blocked everything from Thailand ( I live in Thailand). I think the Chuwi downloads website was down for maintenance. You can check; enter your serial numbers and I’ll see if the downloads are available. I can also download them and upload the file. ---
**Author:** ![George1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/george1/32/10578_2.png) [@George1](https://forum.chuwi.com/u/George1)\ **Post date:** [November 30, 2025, 7:08am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/8 "2025-11-30T07:08:43Z")
Could you try reaching the Chuwi support website and possibly downloading the drivers? The serial number is XCorBXIZ17P24111073. I can’t reach it here. I’ve tried six different numbers. According to the Device Manager, everything is fine, but the shortcut (Fn + Spacebar) doesn’t work. [g.buysrogge@gmail.com](mailto:g.buysrogge@gmail.com) Thanks ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [November 30, 2025, 8:00am UTC](https://forum.chuwi.com/t/support-site-not-viseble/54118/9 "2025-11-30T08:00:57Z")
> [@George1](#): > > The serial number is XCorBXIZ17P24111073. Driver file sent