# Support website not working correctly - "Database Working Un-Normal Now"

**URL:** <https://forum.chuwi.com/t/support-website-not-working-correctly-database-working-un-normal-now/52825>\
**Category:** Ask A Question\
**Created:** [August 5, 2025, 4:13am UTC](https://forum.chuwi.com/t/support-website-not-working-correctly-database-working-un-normal-now/52825 "2025-08-05T04:13:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Kirk](https://avatars.discourse-cdn.com/v4/letter/k/f9ae1b/32.png) [@Kirk](https://forum.chuwi.com/u/Kirk)\
**Post date:** [August 5, 2025, 4:13am UTC](https://forum.chuwi.com/t/support-website-not-working-correctly-database-working-un-normal-now/52825/1 "2025-08-05T04:13:59Z")

</div>

Hello,

I am trying to look up my Chuwi GemiBook Plus N150 on the support site, and am getting the error message:

> Database Working Un-normal now, Please contact local retails and distributor for Service

My serial number is: XGeBPLIC4H250301710

According to [this thread](https://forum.chuwi.com/t/corebook-x-drivers-database-working-un-normal-now/51812), it might be a problem with the serial number? But I triple checked it and it seems right to me. I even took a picture of it and used the iPhone OCR to copy\paste the serial number text and I still get the same error.

Also if that’s what that error really means, it should be improved. That error to me should mean that there is a database issue site-wide, not a mistake in the serial number I entered.