# Tablet Hi 9 Pro goes down for no reason
**URL:** https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687
**Category:** Hi9 Pro
**Created:** [December 30, 2019, 11:14pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687 "2019-12-30T23:14:25Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Kanti](https://forum.chuwi.com/u/Kanti)
#### Post date: [December 30, 2019, 11:14pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/1 "2019-12-30T23:14:25Z")
Hello friends.
I have a great problem with my tablet. It was bought in may 2018. The tablet shut down suddenly and I do not know why! The battery power is by 97 % !
Anybody an idea what is the kind of problem?
Many thanks for your answers. Bye
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### Author:  [@jilla](https://forum.chuwi.com/u/jilla)
#### Post date: [January 1, 2020, 6:36pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/2 "2020-01-01T18:36:47Z")
Hi, @Kanti.
Have Android apps been updated before?
I restart the tablet after each update. And I have the updates not done automatically.
Is the power button red?
Regards
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### Author:  [@Kanti](https://forum.chuwi.com/u/Kanti)
#### Post date: [January 1, 2020, 8:12pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/3 "2020-01-01T20:12:31Z")
Hi Jose,
thanks for your message. The updates come automatically. And yes, the power button is red. Has something to mean?
Best regards
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### Author:  [@jilla](https://forum.chuwi.com/u/jilla)
#### Post date: [January 1, 2020, 9:25pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/4 "2020-01-01T21:25:10Z")
Hi, @Kanti.
Perhaps.
I think the BIOS is diferent.
Watch this link: [[Hi9 Pro] [Official Version] Chuwi Hi9Pro Andorid,Flashtool,driver download](https://forum.chuwi.com/t/topic/917)
Bye.
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### Author:  [@jilla](https://forum.chuwi.com/u/jilla)
#### Post date: [January 1, 2020, 9:35pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/5 "2020-01-01T21:35:53Z")
Taking advantage that you have a HI9 PRO. Is the sound volume of phone calls low on your tablet?
Thanks for your answer
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### Author:  [@Kanti](https://forum.chuwi.com/u/Kanti)
#### Post date: [January 1, 2020, 11:39pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/6 "2020-01-01T23:39:23Z")
Hi.
I will try it. Thank you for your help. To your question: I am not on the phone with the tablet, so I cannot answer your question. All the best.
Best regards
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### Author:  [@Chuwi20](https://forum.chuwi.com/u/Chuwi20)
#### Post date: [July 13, 2020, 10:33am UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/7 "2020-07-13T10:33:45Z")
Hey There,
did you solve your Problem?
I‘ve the same issue and don‘t know what to do!
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### Author:  [@Smile\_Tolerantly](https://forum.chuwi.com/u/Smile_Tolerantly)
#### Post date: [February 12, 2021, 6:06pm UTC](https://forum.chuwi.com/t/tablet-hi-9-pro-goes-down-for-no-reason/4687/8 "2021-02-12T18:06:46Z")
Yeah this just started with me. 97%, shut down then goes into a bootloop. The weird thing is that it’s perfect when plugged in (?).