# The Chuwi support is terrible, slow, and doesn't resolve anything."No power & No Boot"

**URL:** <https://forum.chuwi.com/t/the-chuwi-support-is-terrible-slow-and-doesnt-resolve-anything-no-power-no-boot/51528>\
**Category:** Att Chuwi.com..\
**Created:** [May 18, 2025, 2:03pm UTC](https://forum.chuwi.com/t/the-chuwi-support-is-terrible-slow-and-doesnt-resolve-anything-no-power-no-boot/51528 "2025-05-18T14:03:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![torres.giovanni](https://avatars.discourse-cdn.com/v4/letter/t/e9c0ed/32.png) [@torres.giovanni](https://forum.chuwi.com/u/torres.giovanni)\
**Post date:** [May 18, 2025, 2:03pm UTC](https://forum.chuwi.com/t/the-chuwi-support-is-terrible-slow-and-doesnt-resolve-anything-no-power-no-boot/51528/1 "2025-05-18T14:03:16Z")

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On March 14, 2025 (order no. GLB24638), I ordered the Hi10 Max Windows laptop from Chuwi’s website. After two months, the laptop no longer powers on (it wouldn’t turn on or charge). I contacted Chuwi technical support to request a solution or warranty coverage; they responded with a solution that doesn’t work at all.

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 ![WhatsApp Image 2025-05-18 at 9.07.45 AM](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/5/5d64612ea5820705178b31071472d814afb88df2.jpeg)  
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If I had purchased it from Amazon, they would have replaced it already. I decided to purchase it directly from Chuwi because I thought the service would be better, but so far, I must say the support is terrible, slow, and doesn’t resolve anything. I’m afraid I can’t trust buying a product from Chuwi’s website again.

**I request that the product warranty be applied as soon as possible; I need the device to work.**

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [May 20, 2025, 9:13am UTC](https://forum.chuwi.com/t/the-chuwi-support-is-terrible-slow-and-doesnt-resolve-anything-no-power-no-boot/51528/2 "2025-05-20T09:13:02Z")

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I already told my colleague to check this case. We apologize. We will give you a solution

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**Author:** ![torres.giovanni](https://avatars.discourse-cdn.com/v4/letter/t/e9c0ed/32.png) [@torres.giovanni](https://forum.chuwi.com/u/torres.giovanni)\
**Post date:** [June 7, 2025, 4:09pm UTC](https://forum.chuwi.com/t/the-chuwi-support-is-terrible-slow-and-doesnt-resolve-anything-no-power-no-boot/51528/3 "2025-06-07T16:09:40Z")

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Today, after returning the product via DHL, I still haven’t received a refund for the money I paid for it.