# hi13 format **URL:** \ **Category:** Hi13\ **Created:** [November 6, 2019, 3:39pm UTC](https://forum.chuwi.com/t/topic/2833 "2019-11-06T15:39:18Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [November 6, 2019, 3:39pm UTC](https://forum.chuwi.com/t/topic/2833/1 "2019-11-06T15:39:18Z")
i format hi13 tablet via usb cdrom. i used windows 10. i have 2 problems: 1. screen rotation 2. touch screen i never succeed for screen rotation. i install goodix touch panel driver, there is touch screen but after a few reboot it is disappear. i dont know why? please help me ---
**Author:** ![szucsi](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@szucsi](https://forum.chuwi.com/u/szucsi)\ **Post date:** [November 7, 2019, 6:25pm UTC](https://forum.chuwi.com/t/topic/2833/2 "2019-11-07T18:25:42Z")
In the device manager, find the goodix driver. Right button, click on properties / energy management / uncheck the box. (the system can turn off the device to save power.)) After You need download for goodix TP a tauchsettings.gt file link: [https://techtablets.com/downloads-drivers-roms/#](https://techtablets.com/downloads-drivers-roms/#) Extract the TouchSetting.gt file and copy to C: / Windows/ INF and reboot Regards, Attila ![gt](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/1X/e7fff59e2bf67ffe43ec05ddcf9e0217c804b5a9.jpeg) 2. Screen rotation: Try install another bosch accelerometer driver. Eg. Download From double driver backup Chuwi Hi13 drivers from link. ---
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [November 11, 2019, 9:29am UTC](https://forum.chuwi.com/t/topic/2833/3 "2019-11-11T09:29:57Z")
thanks for your help. i solved screen rotation. but i lost touch screen completely… i tried lots of driver and your teouchsettings.gt, never succeded. ---
**Author:** ![marcosigles](https://avatars.discourse-cdn.com/v4/letter/m/d26b3c/32.png) [@marcosigles](https://forum.chuwi.com/u/marcosigles)\ **Post date:** [November 19, 2019, 9:35am UTC](https://forum.chuwi.com/t/topic/2833/4 "2019-11-19T09:35:21Z")
I fixed the morroing touch screen issue talking to [aftersale@chuwi.com](mailto:aftersale@chuwi.com) What I did was: 1. Remove any Goodix Driver. Then install this one: [http://www.mediafire.com/folder/4ej6svuiw1219/goodix-touch-hid-758543](http://www.mediafire.com/folder/4ej6svuiw1219/goodix-touch-hid-758543) 2. Reading the tutorial Chuwi sent me [http://www.mediafire.com/file/n2kb6kcy9ngf9xt/Goodix\_Driver\_Installation.docx/file](http://www.mediafire.com/file/n2kb6kcy9ngf9xt/Goodix_Driver_Installation.docx/file) 3. Download the Goodix Driver Chuwi send me and installing following their procedure: [http://www.mediafire.com/file/rrwd73fjvi6lyae/12-TP.rar/file](http://www.mediafire.com/file/rrwd73fjvi6lyae/12-TP.rar/file) Enjoy your now fixed screen! ---
**Author:** ![bhath](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bhath](https://forum.chuwi.com/u/bhath)\ **Post date:** [January 6, 2020, 5:28pm UTC](https://forum.chuwi.com/t/topic/2833/5 "2020-01-06T17:28:45Z")
Thanks @marcosigles - that worked for me. I had to repeat a couple of times. Specifically in device manager first uninstall the device (choosing the checkbox to delete drivers), then scan for hardware changes then steps 1, 2 and 3 in your list. Just expanding on “Remove any Goodix Driver” Thanks again, Brad ---
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [January 6, 2020, 6:40pm UTC](https://forum.chuwi.com/t/topic/2833/6 "2020-01-06T18:40:02Z")
i tried everytginh on this thread but never success. maybe i need an bios upgrade, i cant remember exactly, maybe i tried to bios update. there is no touch screen still. i fixed screen rotation only. ---
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [January 7, 2020, 1:30pm UTC](https://forum.chuwi.com/t/topic/2833/7 "2020-01-07T13:30:24Z")
i examined 12-TP.rar file. It tries to install driver for ACPI\GDIX1001 but i have ACPI\GDIX1002. anyone have ACPI\GDIX1002 too?? ---
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [January 7, 2020, 4:50pm UTC](https://forum.chuwi.com/t/topic/2833/8 "2020-01-07T16:50:01Z")
how can i test any hardware failure about touch screen? ---
**Author:** ![SunLine](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/sunline/32/1328_2.png) [@SunLine](https://forum.chuwi.com/u/SunLine)\ **Post date:** [January 8, 2020, 9:10am UTC](https://forum.chuwi.com/t/topic/2833/9 "2020-01-08T09:10:57Z")
[http://www.mediafire.com/file/wudqu0od8bqbttu/UBOOK\_drivers.rar/file](http://www.mediafire.com/file/wudqu0od8bqbttu/UBOOK_drivers.rar/file) Ubook have ACPI\GDIX1002 version, you can take them drivers ---
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [January 9, 2020, 7:42pm UTC](https://forum.chuwi.com/t/topic/2833/10 "2020-01-09T19:42:20Z")
i tried Ubook ACPI\GDIX1002 drivers too. no success thank you for your effort. i now seriously suspect hardware failure. ---
**Author:** ![mbunal](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbunal](https://forum.chuwi.com/u/mbunal)\ **Post date:** [July 16, 2020, 7:48pm UTC](https://forum.chuwi.com/t/topic/2833/12 "2020-07-16T19:48:21Z")
i changed digitizer. now my hi13 working now but there is a strange behavior. when powerd on there is no touch. then i restarted windows, there is touch. then if i power off and on again no touch again. then restart, there is touch again. i disabled driver enforcement too. there is no success. can anyone help to me about this. i use windows 10 ltsc. i have ACPI\GDIX1002 but there is no working driver. so i use 12-TP.rar