# Hi13 Windows 10, pb écran tactile et pilotes

**URL:** <https://forum.chuwi.com/t/topic/3115>\
**Category:** Hi13\
**Created:** [November 15, 2019, 9:46am UTC](https://forum.chuwi.com/t/topic/3115 "2019-11-15T09:46:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![FrancisO](https://avatars.discourse-cdn.com/v4/letter/f/57b2e6/32.png) [@FrancisO](https://forum.chuwi.com/u/FrancisO)\
**Post date:** [November 15, 2019, 9:46am UTC](https://forum.chuwi.com/t/topic/3115/1 "2019-11-15T09:46:12Z")

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bonjour,  
l’ai acheté une tablette Chuwi Hi13 n° Q64G45171100868, qui a fonctionné parfaitement.  
j’ai été obligé de réinstaller Windows 10, depuis je n’ai plus d’écran tactile;  
il reste 3 pilotes qui présentent des problèmes d’installation:

- BT Sideband device, pilotes non installés, code 28
- périphérique inconnu: ACPI\GDIX1002\4&381EF81D&0 (écran tactile ?)
- Bosch Accelerometer

Après avoir essayé beaucoup de manipulations, les drivers sont installés, mais ce sont les pilotes de Microsoft, et l’écran tactile ne marche toujours pas.  
la réinstallation de Windows 10 a été faite à partir d’un ISO de Microsoft, la version actuelle:1909.  
merci de bien vouloir me proposer des solutions.  
………………………………………………………………………  
Hello,  
I bought a Chuwi Hi13 tablet n ° Q64G45171100868, which worked perfectly.  
I was forced to reinstall Windows 10, since I have more touch screen;  
there are still 3 drivers with installation issues:

- BT Sideband device, drivers not installed, code 28
- unknown device: ACPI \ GDIX1002 \ 4 & 381EF81D & 0 (touch screen?)
- Bosch Accelerometer

After trying a lot of manipulations, the drivers are installed, but these are the Microsoft drivers, and the touch screen still does not work.  
the reinstallation of Windows 10 was made from a Microsoft ISO, the current version: 1909.  
thank you kindly offer me solutions.

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**Author:** ![FrancisO](https://avatars.discourse-cdn.com/v4/letter/f/57b2e6/32.png) [@FrancisO](https://forum.chuwi.com/u/FrancisO)\
**Post date:** [November 17, 2019, 4:39pm UTC](https://forum.chuwi.com/t/topic/3115/2 "2019-11-17T16:39:03Z")

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## c’est OK, j’ai retrouvé les drivers manquants, bonnes soirées à tous

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**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\
**Post date:** [November 18, 2019, 1:25am UTC](https://forum.chuwi.com/t/topic/3115/3 "2019-11-18T01:25:55Z")

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Did you find it from here?  
[http://www.mediafire.com/file/qogocwx9g26wfgl/Hi13\_Driver\_x64.rar/file](http://www.mediafire.com/file/qogocwx9g26wfgl/Hi13_Driver_x64.rar/file)

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**Author:** ![marcosigles](https://avatars.discourse-cdn.com/v4/letter/m/d26b3c/32.png) [@marcosigles](https://forum.chuwi.com/u/marcosigles)\
**Post date:** [November 19, 2019, 9:35am UTC](https://forum.chuwi.com/t/topic/3115/4 "2019-11-19T09:35:08Z")

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Please have a look at this post

> [@Plus de gestion tactile](https://forum.chuwi.com/t/plus-de-gestion-tactile/2154/8):
>
> I fixed the morroring touch screen issue talking to [aftersale@chuwi.com](mailto:aftersale@chuwi.com) What I did was: Remove any Goodix Driver. Then install this one: [http://www.mediafire.com/folder/4ej6svuiw1219/goodix-touch-hid-758543](http://www.mediafire.com/folder/4ej6svuiw1219/goodix-touch-hid-758543) Reading the tutorial Chuwi sent me [http://www.mediafire.com/file/n2kb6kcy9ngf9xt/Goodix\_Driver\_Installation.docx/file](http://www.mediafire.com/file/n2kb6kcy9ngf9xt/Goodix_Driver_Installation.docx/file) Download the Goodix Driver Chuwi send me and installing following their procedure: [http://www.mediafire.com/file/rrwd73fjvi6lyae/12-TP.rar/file](http://www.mediafire.com/file/rrwd73fjvi6lyae/12-TP.rar/file) Enjoy your now fixed …

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**Author:** ![FrancisO](https://avatars.discourse-cdn.com/v4/letter/f/57b2e6/32.png) [@FrancisO](https://forum.chuwi.com/u/FrancisO)\
**Post date:** [November 19, 2019, 7:21pm UTC](https://forum.chuwi.com/t/topic/3115/5 "2019-11-19T19:21:47Z")

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merci de votre réponse

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**Author:** ![Roch](https://avatars.discourse-cdn.com/v4/letter/r/6bbea6/32.png) [@Roch](https://forum.chuwi.com/u/Roch)\
**Post date:** [February 4, 2020, 1:35am UTC](https://forum.chuwi.com/t/topic/3115/6 "2020-02-04T01:35:16Z")

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Bonsoir, Comment as tu fais ? Je ne trouve pas de solutions, mon tactile est H.S 😭😭