# HI12 Android Flashing issue (device not seen via USB in fastboot dnx mode)) **URL:** \ **Category:** Hi12\ **Created:** [November 30, 2019, 11:20pm UTC](https://forum.chuwi.com/t/topic/3614 "2019-11-30T23:20:31Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![EHI12](https://avatars.discourse-cdn.com/v4/letter/e/a5b964/32.png) [@EHI12](https://forum.chuwi.com/u/EHI12)\ **Post date:** [November 30, 2019, 11:20pm UTC](https://forum.chuwi.com/t/topic/3614/1 "2019-11-30T23:20:31Z")
Hello! I’m trying to flash (following the official thread here in this Forum) the Android image on my Chuwi Hi12 Dualboot (serial: Q64G45170104341, Z8350 CPU), with Intel Platform Flash Tool and device in fastboot dnx mode. I’m using a Windows 10 PC. The pc doesn’t see the Chuwi in fastboot dnx mode via USB. I’ve tried without success: - using different versions of intel flashing tool software; - unistalling and reinstalling android usb drivers; - using different usb data cables; - restoring Default Settings from device UEFI. Is there a way to solve this issue? Has anybody encountered the same problem? Thanks. ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [December 1, 2019, 12:11am UTC](https://forum.chuwi.com/t/topic/3614/2 "2019-12-01T00:11:14Z")
In order for the tablet to be recognized, drivers must first be loaded in Windows ---
**Author:** ![EHI12](https://avatars.discourse-cdn.com/v4/letter/e/a5b964/32.png) [@EHI12](https://forum.chuwi.com/u/EHI12)\ **Post date:** [December 1, 2019, 11:02am UTC](https://forum.chuwi.com/t/topic/3614/3 "2019-12-01T11:02:10Z")
What I should check? Can you please be more specific? Thanks. ---
**Author:** ![probablyvincent](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@probablyvincent](https://forum.chuwi.com/u/probablyvincent)\ **Post date:** [March 29, 2020, 3:04pm UTC](https://forum.chuwi.com/t/topic/3614/4 "2020-03-29T15:04:43Z")
Could you link to the drivers? I have the same issue, the tablet is in DNX Fastboot mode but is not being detected on my Windows computer ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [March 29, 2020, 3:27pm UTC](https://forum.chuwi.com/t/topic/3614/5 "2020-03-29T15:27:04Z")
> **[Download Intel Phone Flash Tool (all versions)](https://androidmtk.com/download-intel-phone-flash-tool)** > > Download Intel Phone Flash Tool to flash firmware on devices running on Intel Chipset. Download v3.1.4.0, v4.4.4.0, v5.3.2.0, v5.5.2.0, v5.8.4.0. ---
**Author:** ![probablyvincent](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@probablyvincent](https://forum.chuwi.com/u/probablyvincent)\ **Post date:** [March 29, 2020, 3:39pm UTC](https://forum.chuwi.com/t/topic/3614/6 "2020-03-29T15:39:23Z")
Thanks for the quick reply but the tablet is not detected using fastboot and the intel phone flash tool. In your previous post, you say one needs to install drivers for the tablet to be recognized? ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [March 29, 2020, 4:21pm UTC](https://forum.chuwi.com/t/topic/3614/7 "2020-03-29T16:21:25Z")
In the same address that I have put you there is a section of drivers that contains a link to download them ---
**Author:** ![EHI12](https://avatars.discourse-cdn.com/v4/letter/e/a5b964/32.png) [@EHI12](https://forum.chuwi.com/u/EHI12)\ **Post date:** [March 30, 2020, 3:11pm UTC](https://forum.chuwi.com/t/topic/3614/8 "2020-03-30T15:11:23Z")
Sorry people, but my Chuwi Hi12 Tablet died some months ago after a simple reboot. It did not turn on anymore. The technician said it’s the power circuit; he doesn’t know if he will be able to repair it or not. Sadly to say, but this tablet gave me an incredible amount of problems since 2017. I’ll never buy Chuwi stuff anymore. ---
**Author:** ![junapapa](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@junapapa](https://forum.chuwi.com/u/junapapa)\ **Post date:** [January 1, 2021, 3:26pm UTC](https://forum.chuwi.com/t/topic/3614/9 "2021-01-01T15:26:49Z")
I found the answer. 1. Right-click on intel android AD. 2. Click Update Driver 3. Browse my computer for driver software 4. Let me pick from a list of device ~~~~~~~~~ 5. Android Device 6. Android ADB interface 7. Have disk … android\_winusb.inf select - open - download link : [https://dl.google.com/android/repository/usb\_driver\_r13-windows.zip?hl=ko](https://dl.google.com/android/repository/usb_driver_r13-windows.zip?hl=ko) - After extract the downloaded file, select android\_winusb.inf 1. End ![KakaoTalk_20210101_200359802](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/0/0173cacb0452ca5cbc7a06281736ba01e7158907.jpeg) ---
**Author:** ![Ephynael](https://avatars.discourse-cdn.com/v4/letter/e/e47774/32.png) [@Ephynael](https://forum.chuwi.com/u/Ephynael)\ **Post date:** [January 9, 2021, 10:31pm UTC](https://forum.chuwi.com/t/topic/3614/10 "2021-01-09T22:31:05Z")
Hi thanks for the driver solution, i have the same issue. i downloaded your file, i also tried this one : [Intel® USB Driver for Android\* Devices](https://software.intel.com/content/www/us/en/develop/articles/intel-usb-driver-for-android-devices.html) Saddly my OS (Win10) don’t want to add them to the driver library ![drivers adb installation failed](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/d/dda59f1c5fa7b800022a2bd380ae81f61f195076.png) ---
**Author:** ![IsMyLive](https://avatars.discourse-cdn.com/v4/letter/i/ed8c4c/32.png) [@IsMyLive](https://forum.chuwi.com/u/IsMyLive)\ **Post date:** [February 27, 2021, 9:29am UTC](https://forum.chuwi.com/t/topic/3614/11 "2021-02-27T09:29:34Z")
I have the same problem in my HI10 Plus tablet, and the program driver installation.txt tell: x64 os Windows version: 8.1 Installing drivers, please wait drvinstall.exe intc\_usbcomp.inf returned 1 drvinstall.exe intc\_cdcserial.inf returned 1 drvinstall.exe intc\_rndis.inf returned 1 drvinstall.exe intc\_mtp.inf returned 1 drvinstall.exe intc\_adb.inf returned 1 drvinstall.exe intc\_dvctrace.inf returned 1 But according Intel web ![Intel driver](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/2/24d3d35ef6965c6a1c5149b9b0a2a46fff60a869.jpeg) Must be ZERO. ---
**Author:** ![IsMyLive](https://avatars.discourse-cdn.com/v4/letter/i/ed8c4c/32.png) [@IsMyLive](https://forum.chuwi.com/u/IsMyLive)\ **Post date:** [June 18, 2022, 10:13pm UTC](https://forum.chuwi.com/t/topic/3614/12 "2022-06-18T22:13:40Z")
Finally I need make installation in a Windows 7 computer and the returned must be Zero.