# Open picture **URL:** \ **Category:** Hi10 Pro\ **Created:** [December 1, 2019, 7:12am UTC](https://forum.chuwi.com/t/topic/3622 "2019-12-01T07:12:03Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Richa](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@Richa](https://forum.chuwi.com/u/Richa)\ **Post date:** [December 1, 2019, 7:12am UTC](https://forum.chuwi.com/t/topic/3622/1 "2019-12-01T07:12:03Z")
I cant open my picture in my tablet… Suddenly i dunno why. I reboot it many times. ![1575184141483371597465869198822](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/1X/97ed399cbf63fd75ab736f537dd5cd59f1b81fb0.jpeg) What should i do? Any customer care in jakarta indonesia? ---
**Author:** ![Try3](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/try3/32/941_2.png) [@Try3](https://forum.chuwi.com/u/Try3)\ **Post date:** [December 7, 2019, 9:44am UTC](https://forum.chuwi.com/t/topic/3622/2 "2019-12-07T09:44:58Z")
This is a problem with Windows or an application or the file itself. 1 Find another application that can open jpg files and test the same file & other files in that 2 Test the existing application with other picture files 3 Open some of the files on somebody else’s computer 4 Consider your results so far. They will, at the very least, eliminate some potential causes of the problem. 5 Join [www.tenforums.com](http://www.tenforums.com) and post your problem there. Include that initial photo and the results of these tests. In the description, include _@Try3_ and I’ll be alerted to your post. Denis