# Where to purchase chargers?

**URL:** <https://forum.chuwi.com/t/topic/433>\
**Category:** Laptops\
**Created:** [September 2, 2019, 11:09pm UTC](https://forum.chuwi.com/t/topic/433 "2019-09-02T23:09:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NotNeilCic](https://avatars.discourse-cdn.com/v4/letter/n/dbc845/32.png) [@NotNeilCic](https://forum.chuwi.com/u/NotNeilCic)\
**Post date:** [September 2, 2019, 11:09pm UTC](https://forum.chuwi.com/t/topic/433/1 "2019-09-02T23:09:24Z")

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Hey all!

About a few months ago, I ordered a Chuwi Herobook 14"1. The charger to the laptop has since been stolen, and I’ve only recently tried to purchase a replacement. At first, I contacted Chuwi’s support email to find out where to buy a charger, but they only sent me a link to purchase a new one with no description, which was unhelpful. Then, I tried buying a universal charger from a tech shop near me, and it fit the charging port, but even the highest voltage couldn’t get it to boot, it would just light up for a few seconds and black out again.

If anyone knows where I can get a new charger that works or if I can order a new one, or if my computer just happens to be dead, please let me know as soon as you can!

Thanks,  
Neil

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**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\
**Post date:** [September 3, 2019, 8:51am UTC](https://forum.chuwi.com/t/topic/433/2 "2019-09-03T08:51:24Z")

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> [@NotNeilCic](#):
>
> About a few months ago, I ordered a Chuwi Herobook 14"1. The charger to the laptop has since been stolen, and I’ve only recently tried to purchase a replacement. At first, I contacted Chuwi’s support email to find out where to buy a charger, but they only sent me a link to purchase a new one with no description, which was unhelpful. Then, I tried buying a universal charger from a tech shop near me, and it fit the charging port, but even the highest voltage couldn’t get it to boot, it would just light up for a few seconds and black out again.
> 
> If anyone knows where I can get a new charger that works or if I can order a new one, or if my computer just happens to be dead, please let me know as soon as you can!
> 
> Thanks,  
> Neil

The problem is not the charger, which is 12 volts and 2 amps, but has the correct plug to connect it, respecting the polarity. My advice is to buy a charger on Amazon with multiple pins, like the link below. With it you can load the HeroBook.:

> **[Universal 12V 2A 1.5A Adaptador de Corriente para Roberts Radio Stream 94i 93i...](https://www.amazon.es/TAIFU-alimentaci%C3%B3n-Universal-Expansion-TechniSat/dp/B07PSHGDK2)**
>
> Entrada: tensión de entrada global 100 - 240vac 50 / 60Hz Salida: 12V 2A 24W Conectors: 5,5 \* 2,1 mm a otros 7 enchufes DC: 6,5 \* 4,4 mm / 5,5 mm x 2,5 mm / 5,5 mm x 3,0 mm / 4,8 mm x 1,7 mm / 4,0 mm x 1,7 mm / 3,5 mm x 1,35 mm / 2,5 mm x 0,7 mm...