# Touchscreen broken? Chuwi Hi10x **URL:** \ **Category:** Hi10 X\ **Created:** [June 10, 2020, 12:47pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372 "2020-06-10T12:47:48Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Peppos1893](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@Peppos1893](https://forum.chuwi.com/u/Peppos1893)\ **Post date:** [June 10, 2020, 12:47pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/1 "2020-06-10T12:47:48Z")
Hello everyone, unfortunately I have a big problem with this tablet. Suddenly, three days ago, the touchscreen stopped working. It is completely unresponsive. I don’t exactly remember, but maybe I had updated Windows in that period. I have already followed this guide: [[Hi10 X] [Official Version] Chuwi Hi10 X Driver, Windows Tutorial Download](https://forum.chuwi.com/t/hi10-x-official-version-chuwi-hi10-x-driver-windows-tutorial-download/6961) , I have reinstalled windows 10 from scratch. I have installed all the drivers included in the thread, but nothing. I have already re-updated Windows using Windows Update, after that I have installed for the second time the drivers, but nothing. I am starting to believe that this is not a software issue, but an hardware one… Is there something else that I could try to fix it? Is there a way to check (for sure) that this is an hardware problem? Thx ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [June 10, 2020, 3:19pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/2 "2020-06-10T15:19:43Z")
Touch works in Android x86 9.0 r1 without any drivers, you can try to install it. ---
**Author:** ![Peppos1893](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@Peppos1893](https://forum.chuwi.com/u/Peppos1893)\ **Post date:** [June 10, 2020, 3:42pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/3 "2020-06-10T15:42:55Z")
Okok, I could try. Do you have an install guide to share? ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [June 10, 2020, 4:33pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/4 "2020-06-10T16:33:37Z")
> [@Single Boot on my Hi10X](https://forum.chuwi.com/t/single-boot-on-my-hi10x/7144/5): > > I installed Android x86 9.0 r1 on an usb-c Key ext4 formatted (GPT) usb-c Key. Instal EFI grub2 /system R/W : yes (to be able to tweak it) \*EDIT : need keyboard to start android as windows is set by default. dunno if there is a way to control grub via volume buttons and windows key screen Orientation (half-fix) , you need to modify /system/etc/init.sh there is a line in function init\_hal\_sensors() { [...] \*) has\_sensors=false you need to change false by true chm… ---
**Author:** ![Peppos1893](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@Peppos1893](https://forum.chuwi.com/u/Peppos1893)\ **Post date:** [June 10, 2020, 5:45pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/5 "2020-06-10T17:45:04Z")
Ok, using the “Live” function (inside Grub menu) of Android x86 9.0 r1 I confirmed that It’s an hardware issue. The touch does not work using Android, just like Windows… Any tips? Maybe I could try to substitute it… ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [June 10, 2020, 5:51pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/6 "2020-06-10T17:51:19Z")
Try to contact with [aftersale@chuwi.com](mailto:aftersale@chuwi.com) ---
**Author:** ![Peppos1893](https://avatars.discourse-cdn.com/v4/letter/p/f4b2a3/32.png) [@Peppos1893](https://forum.chuwi.com/u/Peppos1893)\ **Post date:** [June 10, 2020, 6:12pm UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/7 "2020-06-10T18:12:19Z")
Thank you, but i have bought this tablet in a different store (not the official one). Il will ask for the warranty. Thx 🙂 ---
**Author:** ![techguymike](https://avatars.discourse-cdn.com/v4/letter/t/e47c2d/32.png) [@techguymike](https://forum.chuwi.com/u/techguymike)\ **Post date:** [September 1, 2020, 9:11am UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/8 "2020-09-01T09:11:53Z")
If you have installed the newest build of Windows 10 and your touchscreen is not working you will have to manually go to the updates screen and click on the “optional software” link. After letting 2 drivers install and having windows reboot my touchscreen and pen are working properly again. ---
**Author:** ![vivaoplay.com](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/vivaoplay.com/32/5983_2.png) [@vivaoplay.com](https://forum.chuwi.com/u/vivaoplay.com)\ **Post date:** [January 27, 2022, 2:25am UTC](https://forum.chuwi.com/t/touchscreen-broken-chuwi-hi10x/11372/9 "2022-01-27T02:25:57Z")
CHECK THIS - - [Touchscreen and pen deadzone FINALLY SOLVED](https://forum.chuwi.com/t/touchscreen-and-pen-deadzone-finally-solved/30440)