# Touchscreen not working - Code 10 error (CHUWI FreeBook)

**URL:** <https://forum.chuwi.com/t/touchscreen-not-working-code-10-error-chuwi-freebook/56068>\
**Category:** Aubox\
**Created:** [July 29, 2026, 10:15am UTC](https://forum.chuwi.com/t/touchscreen-not-working-code-10-error-chuwi-freebook/56068 "2026-07-29T10:15:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![osnat](https://avatars.discourse-cdn.com/v4/letter/o/8c91f0/32.png) [@osnat](https://forum.chuwi.com/u/osnat)\
**Post date:** [July 29, 2026, 10:15am UTC](https://forum.chuwi.com/t/touchscreen-not-working-code-10-error-chuwi-freebook/56068/1 "2026-07-29T10:15:09Z")

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Hello CHUWI Support,

My CHUWI FreeBook touchscreen suddenly stopped working. In the Device Manager, the “I2C HID Device” shows a yellow warning triangle with a “Code 10” error (This device cannot start).

My laptop’s exact serial number is: JFreeBCY11250701412

Could you please send me a link to download the correct touch/I2C firmware update or drivers for my specific model to fix this issue?

Thank you in advance.

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<div class="post-metadata">

**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\
**Post date:** [August 2, 2026, 8:25am UTC](https://forum.chuwi.com/t/touchscreen-not-working-code-10-error-chuwi-freebook/56068/2 "2026-08-02T08:25:16Z")

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> [@osnat](#):
>
> you please send me a link to download

You can download the operating system and drivers from the Chuwi website, in the “Support” and “Downloads” sections.

or

Contact customer service.

[windows installation system tutorial.docx](https://forum.chuwi.com/uploads/short-url/3snCnRCy6ukw4L8bXwKdtSwPp2e.docx) (633,0 KB)

[Driver installation tutorial.docx](https://forum.chuwi.com/uploads/short-url/bP0vprgoK6S5UwOXko1cPGurcV.docx) (10,0 MB)