# Touchscreen not working
**URL:** https://forum.chuwi.com/t/touchscreen-not-working/54821
**Category:** Hi10 XPro
**Created:** [January 14, 2026, 10:33am UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821 "2026-01-14T10:33:19Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Lenaro](https://forum.chuwi.com/u/Lenaro)
#### Post date: [January 14, 2026, 10:33am UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/1 "2026-01-14T10:33:19Z")
Hello,
I hope someone noticed my concern. How can I reboot a Chuwi Hi10 XPro tablet if the touchscreen is not working?
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### Author:  [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)
#### Post date: [January 14, 2026, 10:46am UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/2 "2026-01-14T10:46:55Z")
> [@Lenaro](#):
>
> I hope someone noticed my concern. How can I reboot a Chuwi Hi10 XPro tablet if the touchscreen is not working?
Because the touchscreen isn’t working.
By pressing the power button.
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### Author:  [@Lenaro](https://forum.chuwi.com/u/Lenaro)
#### Post date: [January 14, 2026, 11:11am UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/3 "2026-01-14T11:11:23Z")
I already did that 10X but the touch screen is still not working
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### Author:  [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)
#### Post date: [January 14, 2026, 11:38am UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/4 "2026-01-14T11:38:40Z")
> [@Lenaro](#):
>
> I already did that 10X but the touch screen is still not working
The restart isn’t the problem.
How old is the tablet and what changes have you made?
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### Author:  [@Lenaro](https://forum.chuwi.com/u/Lenaro)
#### Post date: [January 14, 2026, 12:24pm UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/5 "2026-01-14T12:24:25Z")
Its new and 1 month old
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### Author:  [@Lenaro](https://forum.chuwi.com/u/Lenaro)
#### Post date: [January 14, 2026, 12:26pm UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/6 "2026-01-14T12:26:30Z")
I removed the case and clean screen and then restart it several times but its still not working
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### Author:  [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)
#### Post date: [January 14, 2026, 12:52pm UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/7 "2026-01-14T12:52:37Z")
Did you remove the plastic casing, like the ones you put on phones ?
Did you clean the screen with soap and water, or what did you use to clean it ?
The tablet is supposed to be turned off.
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### Author:  [@Lenaro](https://forum.chuwi.com/u/Lenaro)
#### Post date: [January 14, 2026, 1:05pm UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/8 "2026-01-14T13:05:53Z")
I already removed the plastic casing and I used soft cloth to clean the screen
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### Author:  [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)
#### Post date: [January 14, 2026, 1:18pm UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/9 "2026-01-14T13:18:56Z")
You should contact Chuwi support.
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### Author:  [@Lenaro](https://forum.chuwi.com/u/Lenaro)
#### Post date: [January 14, 2026, 3:21pm UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/10 "2026-01-14T15:21:47Z")
Okay I’ll try thank you
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### Author:  [@George1](https://forum.chuwi.com/u/George1)
#### Post date: [January 20, 2026, 2:37am UTC](https://forum.chuwi.com/t/touchscreen-not-working/54821/11 "2026-01-20T02:37:12Z")
Keep pressing the powerbutton for 1 minute. I have the sameproblem on my Android phone and this is only way to put on again, maybe it helps you to.