# UBOOK X does not show image

**URL:** <https://forum.chuwi.com/t/ubook-x-does-not-show-image/33871>\
**Category:** UBook X\
**Created:** [July 15, 2022, 6:40am UTC](https://forum.chuwi.com/t/ubook-x-does-not-show-image/33871 "2022-07-15T06:40:32Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![CHELO1](https://avatars.discourse-cdn.com/v4/letter/c/b3f665/32.png) [@CHELO1](https://forum.chuwi.com/u/CHELO1)\
**Post date:** [July 15, 2022, 6:40am UTC](https://forum.chuwi.com/t/ubook-x-does-not-show-image/33871/1 "2022-07-15T06:40:32Z")

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Please help me, I have a 12-inch UBOOK X device, the Windows operating system requested a restart to update, the device did not exit the update process for more than 2 hours and I turned it off by pressing the power button for several seconds.  
now the equipment does not turn on its screen is black it only shows its blue led on.  
I have tried using the HDMI cable on an external monitor but there is no video output, I cannot enter the bios because nothing appears on the screen.

your help please