# Unable to boot up

**URL:** <https://forum.chuwi.com/t/unable-to-boot-up/6838>\
**Category:** HeroBook\
**Created:** [February 25, 2020, 1:49am UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838 "2020-02-25T01:49:17Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Monsterclip](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@Monsterclip](https://forum.chuwi.com/u/Monsterclip)\
**Post date:** [February 25, 2020, 1:49am UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838/1 "2020-02-25T01:49:17Z")

</div>

Unable to boot up my Herobook after multiple tries. Contacted support but no reply for 2 weeks. Probably due to virus situation in China.

Please view the video here [https://youtu.be/Bkmf8iag2U0](https://youtu.be/Bkmf8iag2U0) HeroBookQ64G19070102

Any help would be appreciated.

---

<div class="post-metadata">

**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\
**Post date:** [February 25, 2020, 7:53pm UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838/2 "2020-02-25T19:53:29Z")

</div>

please keep the power button pressed for at least 4 or 5 seconds

---

<div class="post-metadata">

**Author:** ![Monsterclip](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@Monsterclip](https://forum.chuwi.com/u/Monsterclip)\
**Post date:** [February 26, 2020, 2:07am UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838/3 "2020-02-26T02:07:19Z")

</div>

Yes, I pressed for 4 to 5 secs and the support also told me to press for 10 secs.

It will load into the Chuwi bios and suddenly it will black out and power off.

---

<div class="post-metadata">

**Author:** ![Monsterclip](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@Monsterclip](https://forum.chuwi.com/u/Monsterclip)\
**Post date:** [February 27, 2020, 3:40am UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838/4 "2020-02-27T03:40:40Z")

</div>

Ok support contacted me to send back the laptop.

---

<div class="post-metadata">

**Author:** ![Percymama](https://avatars.discourse-cdn.com/v4/letter/p/dc4da7/32.png) [@Percymama](https://forum.chuwi.com/u/Percymama)\
**Post date:** [March 3, 2020, 3:35pm UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838/5 "2020-03-03T15:35:59Z")

</div>

I have exactly the same issue with my Herobook 1.4!

I was offered the refund if I return it to China, but it is not legal for me to send anything with Lithium batteries in the post to China, so I am stuck with this laptop that doesn’t power on!

---

<div class="post-metadata">

**Author:** ![Monsterclip](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@Monsterclip](https://forum.chuwi.com/u/Monsterclip)\
**Post date:** [March 6, 2020, 1:31pm UTC](https://forum.chuwi.com/t/unable-to-boot-up/6838/6 "2020-03-06T13:31:27Z")

</div>

Yeah the cost for me to send the laptop to the factory in HK is as much as buying a new Chuwi laptop. So I rather spend the money on a new one.