# USB C port broken

**URL:** <https://forum.chuwi.com/t/usb-c-port-broken/51174>\
**Category:** HiPad XPro\
**Created:** [April 26, 2025, 9:14pm UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174 "2025-04-26T21:14:22Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Sebgti42](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@Sebgti42](https://forum.chuwi.com/u/Sebgti42)\
**Post date:** [April 26, 2025, 9:14pm UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/1 "2025-04-26T21:14:22Z")

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Hello,  
I need to replace the USB-C port on my Chuwi Hipad XPro 10-inch tablet because it don’t charge.  
Does anyone know how to open it to access the USB-C connector, please?  
Thank you for your help.

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**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\
**Post date:** [April 26, 2025, 9:17pm UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/2 "2025-04-26T21:17:06Z")

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You can search for a tutorial on YouTube.

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<div class="post-metadata">

**Author:** ![Sebgti42](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@Sebgti42](https://forum.chuwi.com/u/Sebgti42)\
**Post date:** [April 26, 2025, 9:44pm UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/3 "2025-04-26T21:44:02Z")

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I have already look for that on YouTube but there is nothing

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<div class="post-metadata">

**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\
**Post date:** [April 26, 2025, 9:46pm UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/4 "2025-04-26T21:46:34Z")

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There is a Chuwi chat on Telegram

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<div class="post-metadata">

**Author:** ![Sebgti42](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@Sebgti42](https://forum.chuwi.com/u/Sebgti42)\
**Post date:** [April 27, 2025, 2:01pm UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/5 "2025-04-27T14:01:32Z")

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Hello  
I dont have telegram and dont want to use it  
Thanks for your answer

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [May 5, 2025, 2:13am UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/6 "2025-05-05T02:13:12Z")

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On that we cannot help you need to send to repair. Or take it to a repair shop

We apologize

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**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\
**Post date:** [May 5, 2025, 11:25am UTC](https://forum.chuwi.com/t/usb-c-port-broken/51174/7 "2025-05-05T11:25:21Z")

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I assume you already tried to clean the USB port and cable connectors with compressed air. And you most probably also tried a different charger.

Cheers, Jaap