# "USB keyboard not recognized error"

**URL:** <https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913>\
**Category:** UBook X\
**Created:** [June 28, 2021, 9:17pm UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913 "2021-06-28T21:17:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![makingbillions](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/makingbillions/32/5068_2.png) [@makingbillions](https://forum.chuwi.com/u/makingbillions)\
**Post date:** [June 28, 2021, 9:17pm UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/1 "2021-06-28T21:17:21Z")

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Hi,

I am getting **USB**  **“device not recognized error”** whenever I plug in the keyboard.

Windows 10 operating system.  
Purchased in February 2021.

I have tried updating the drivers  
I have tried uninstalling usb and reinstalling  
I have tried changing power settings as suggested by other help forums  
I have updated windows and restarted lots of times  
I have tried many things.

Error has not changed.

When restarting the tablet, the keyboard “blue light” does come on briefly but none of the keyboard keys work.

Can you suggest how to fix this please?

I am a student and need my laptop for my study.

Thank you

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**Author:** ![Gortys](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/gortys/32/4481_2.png) [@Gortys](https://forum.chuwi.com/u/Gortys)\
**Post date:** [June 30, 2021, 4:23am UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/2 "2021-06-30T04:23:12Z")

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Try plugging in a USB cable version keyboard to get into the BIOS, and load the default BIOS settings.

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<div class="post-metadata">

**Author:** ![makingbillions](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/makingbillions/32/5068_2.png) [@makingbillions](https://forum.chuwi.com/u/makingbillions)\
**Post date:** [July 5, 2021, 12:43pm UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/3 "2021-07-05T12:43:46Z")

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Hi Gortys. I tried this and was able to reset the BIOS to default settings but this made no difference. I am continuing to get the same error. When I go to device manager I see the same error

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**Author:** ![Gortys](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/gortys/32/4481_2.png) [@Gortys](https://forum.chuwi.com/u/Gortys)\
**Post date:** [July 7, 2021, 1:28am UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/4 "2021-07-07T01:28:42Z")

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The Blue keyboard light should be on when plugged into the tablet that is on.

So when connected, and you switch on the tablet, it should come on and stay on. If it does not, I think it’s a hardware problem, not the OS.

Either the connection or keyboard is faulty.

I think you should contact Chuwi service.

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<div class="post-metadata">

**Author:** ![makingbillions](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/makingbillions/32/5068_2.png) [@makingbillions](https://forum.chuwi.com/u/makingbillions)\
**Post date:** [July 7, 2021, 9:44am UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/5 "2021-07-07T09:44:51Z")

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Thanks for the feedback

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**Author:** ![Tommaso](https://avatars.discourse-cdn.com/v4/letter/t/e9c0ed/32.png) [@Tommaso](https://forum.chuwi.com/u/Tommaso)\
**Post date:** [July 9, 2021, 7:15pm UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/6 "2021-07-09T19:15:44Z")

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Hai risolto? Anch’io ho lo stesso problema

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**Author:** ![Agent](https://avatars.discourse-cdn.com/v4/letter/a/ec9cab/32.png) [@Agent](https://forum.chuwi.com/u/Agent)\
**Post date:** [September 19, 2021, 4:00pm UTC](https://forum.chuwi.com/t/usb-keyboard-not-recognized-error/24913/7 "2021-09-19T16:00:25Z")

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Переустановка виндовс и сброс BIOS до заводских настроек. Должно помочь