# Wi-Fi disconnection problem

**URL:** <https://forum.chuwi.com/t/wi-fi-disconnection-problem/17731>\
**Category:** Herobook Pro\
**Created:** [December 6, 2020, 6:33pm UTC](https://forum.chuwi.com/t/wi-fi-disconnection-problem/17731 "2020-12-06T18:33:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Danno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/danno/32/3365_2.png) [@Danno](https://forum.chuwi.com/u/Danno)\
**Post date:** [December 6, 2020, 6:33pm UTC](https://forum.chuwi.com/t/wi-fi-disconnection-problem/17731/1 "2020-12-06T18:33:18Z")

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My HeroBook Pro is perfect, but it has a HUGE problem, the wi-fi always disconnects, at all times, a few times several times in a minute.

I have read something about this problem here in the forum, but i can’t find the right way.

What’s the right way for to solve this problem? Updating the driver? Format the laptop with a new OS installation? Disable the automatic driver update?

I found that the wi-fi should be turned off during the installation of the operating system and before connecting it to the internet, prevent the automatic updating of the driver.

I don’t know which of these things is true or false, and therefore which suggestion to follow.

What Windows version i have to install? A generic one, or that official Chuwi version?

Thanks.

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**Author:** ![JesusSanchez](https://avatars.discourse-cdn.com/v4/letter/j/f07891/32.png) [@JesusSanchez](https://forum.chuwi.com/u/JesusSanchez)\
**Post date:** [December 9, 2020, 8:05am UTC](https://forum.chuwi.com/t/wi-fi-disconnection-problem/17731/2 "2020-12-09T08:05:50Z")

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Hello, I have the same problem, but sometimes it does not connect to the first one, it is necessary to connect and disconnect several times.  
Like sometimes the connection is lost.

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**Author:** ![TrickyTree](https://avatars.discourse-cdn.com/v4/letter/t/d9b06d/32.png) [@TrickyTree](https://forum.chuwi.com/u/TrickyTree)\
**Post date:** [January 12, 2021, 11:40pm UTC](https://forum.chuwi.com/t/wi-fi-disconnection-problem/17731/3 "2021-01-12T23:40:19Z")

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Hi, did this problem ever get fixed? Our Herobook Pro regularly loses wifi and I have to right click wifi icon and select ‘Fix problem’ - which works, but annoying - especially as this is my daughter’s school work laptop! Thanks

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**Author:** ![JesusSanchez](https://avatars.discourse-cdn.com/v4/letter/j/f07891/32.png) [@JesusSanchez](https://forum.chuwi.com/u/JesusSanchez)\
**Post date:** [January 19, 2021, 3:58pm UTC](https://forum.chuwi.com/t/wi-fi-disconnection-problem/17731/4 "2021-01-19T15:58:27Z")

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Not at the moment, I think it is a problem with windows 10, I will install everything again or try another windows 10.