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Chuwi hi10 pro not working

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Bossboy|Post time:1-11-2019 01:07:27 View:269|Reply:12

Hello,
Had this for 10 months, hardly used it
Did notice at first it was a bit temperamental to charge but thought nothing of it.
Refuses to charge with supplied charger, have also tried with usb cable from laptop, absolutely nothing, I am very disappointed, seems to be a common problem with these.
Have mailed Chuwi, had reply from Rita, told me what to try, but have done everything, still nothing, have emailed her and wait for her reply.
Cannot find who the service agents are in Uk, want to get this sorted before guarantee runs out
Any advice welcome please
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santi.sc| Post time 1-8-2019 00:01:27 | Show all posts
But does the charging LED light up?
In the computer do not try to charge the battery, do it with the original charger, or another that you have the same voltage as recommended by the manufacturer.
Have you tried changing the USB C cable and the charger, continue the same problem?
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Bossboy| Post time 1-8-2019 07:34:26 | Show all posts
No charging light at all
Did try different charger but nothing at all
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Bossboy| Post time 1-8-2019 08:32:38 | Show all posts
Correction
It is a hi10 plus
Sorry
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santi.sc| Post time 1-9-2019 03:11:06 | Show all posts
Bossboy replied at 1-8-2019 16:34
No charging light at all
Did try different charger but nothing at all

You may need to contact a repair center if you can not do it yourself. I think that with the details you describe would open the tablet and check if the battery charger actually receives normal energy, assess the status of the battery, check if the back of the tablet warms up being several hours connected to the charger .
The same with a battery replacement battery is solved, but who knows ... you can be the fault in any of the cables inside.
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santi.sc| Post time 1-9-2019 03:12:17 | Show all posts
Bossboy replied at 1-8-2019 17:32
Correction
It is a hi10 plus
Sorry

The exact model of Tablet would be very important in the case of having to look for a spare part.
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Bossboy| Post time 1-10-2019 01:36:31 | Show all posts
How do I attach image so I can show tablet
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Bossboy| Post time 1-10-2019 01:41:22 | Show all posts
santi.sc replied at 1-9-2019 03:12
The exact model of Tablet would be very important in the case of having to look for a spare part.

It is model Cw1527
4G+64G Hi10 LQ64G42170906091
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santi.sc| Post time 1-10-2019 01:49:50 | Show all posts
Bossboy replied at 1-10-2019 10:36
How do I attach image so I can show tablet

Upload the image here and then put the link in the photo.
If you click on the forum's advanced response you can also add the photo from your PC as an attachment, but even if you exceed the weight limit, it may be better to upload the photo from imgur.
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Bossboy| Post time 1-11-2019 01:07:27 | Show all posts
I wait to hear from you
Intend to repair myself if possible,costs so much money to send to HongKong
Please advise
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