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Hi 12 drains of power and charges slowly

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Bonic1990|Post time:4 day(s) ago View:79|Reply:1

Edited by Bonic1990 at 4-1-2019 23:20

Hey everybody,

Three month ago i bought a Chuwi Hi 12 at Banggood. One month ago problems arised. Before that the tablet worked just fine. Despite charging, the tablet drains of power when it is used (even in the "Battery-Saving-Mode", when almost no programs are running and with the lowest brightness). It takes around 24h or more for a full charge. I use the charger provided by Chuwi together with the tablet but i also have the same problems with other chargers

I thought the problems were caused by a Windows Update (the computer is only single boot although it was advertised to be a dual boot). That is why i reset Windows. I got the "unkown user" problem, which seems to be a bug of Chuwi Hi 12. I fixed it by flashing Windows from a stick. The "battery-problems" are not solved anyways.

I already contacted the technical support of Banggood but it is not helpful at all. They sending me generic answers to my questions. Lastly, they said that the battery problems are caused by a defect drive and i should return my tablet back to China in order to repair it (which is kind of expensive as i am living in Germany and have to pay all the shipping costs on my own).

So my questions: Did someone experienced the same problems? How did you fixed it? Is it likely that that the problems are caused by a hardware problem (the drive) or by a software problem?
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andrewsteves| Post time 4 day(s) ago | Show all posts
Edited by andrewsteves at 4-21-2019 21:19
Posted by Bonic1990
Re: Hi 12 drains of power and charges with_essaytyper_slowly
Hey everybody,

Three month ago i bought a Chuwi Hi 12 at Banggood. One month ago problems arised. Before that the tablet worked just fine. Despite charging, the tablet drains of power when it is used (even in the "Battery-Saving-Mode", when almost no programs are running and with the lowest brightness). It takes around 24h or more for a full charge. I use the charger provided by Chuwi together with the tablet but i also have the same problems with other chargers

I thought the problems were caused by a Windows Update (the computer is only single boot although it was advertised to be a dual boot). That is why i reset Windows. I got the "unkown user" problem, which seems to be a bug of Chuwi Hi 12. I fixed it by flashing Windows from a stick. The "battery-problems" are not solved anyways.

I already contacted the technical support of Banggood but it is not helpful at all. They sending me generic answers to my questions. Lastly, they said that the battery problems are caused by a defect drive and i should return my tablet back to China in order to repair it (which is kind of expensive as i am living in Germany and have to pay all the shipping costs on my own).

So my questions: Did someone experienced the same problems? How did you fixed it? Is it likely that that the problems are caused by a hardware problem (the drive) or by a software problem?

Hey there,

Have you tried to change the charger? I had a similar issue with my Chuwi Hi 12. I bought a new charger and it was working ok. However, I also updated the ACPI firmware just in case there could be something wrong with it too. But it didn't live long anyway - I broke it accidentally and had to order a new one (this time it was Cube i7 Book).
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