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[Lapbook] Lapbook Air: no sound / audio: sound chip not detecting analog connectivity

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Clausi|Post time:5-10-2019 08:44:05 View:102|Reply:1

Edited by Clausi at 5-10-2019 02:43

Dear Emily,

I do have sound/audio problems with my Lapbook Air.

The Reaktek sound chip is not detecting any analog connectivity.

No audio (output/input) is working neither internal nor external.

Only "Realtek Digital Output" is shown in Windows.

The sound chip driver installs fine (Realtek or Microsoft). But in both cases only digital connectivity is shown.

The internal speakers and internal mic as well as any external audio equipment on the build in sound chip are shown in Windows as "not connected".

An external USB audio sound card is working fine.

My bios version is Z010 from 12/29/2017.

Any idea e.g bios update?

Thanks for your advice

KR Clausi

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manonegra222| Post time 5-10-2019 08:44:05 | Show all posts
before thinking that it is a hardware error, we must make sure that it is not a software problem. To check this you must perform a restoration, pressing on start, configuration, update and security, recovery, reset this PC. put the charger and let it finish as it is a long process that can last for hours. Mark that you want to keep your files if you do not want to lose your data.
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