It just coincided we were on Holidays i normally answer here the same day, or next day if i need to ask tech department.
I also checked the email you wrote on 5th, and it was about the Hi Pen because you could not use it. Not the Bios related. And my colleague answered you on 10th, that means even on holidays. We try our best to offer assistance even when customers touch the Bios when its not recommended at all and even when products are out of warranty. We still normally answer back.
Anyway ,I appreciate for giving this solution, i am sure next person who read it, will be grateful for you if they have the same problem.