Problem with Chuwi Hi10 Plus dual tablet (Android and windows)

Hi everyone!

My name is Darío and I have a Chuwi Hi10 Plus tablet. The truth is that this tablet, without being excellent, was good for me to read books. A few weeks ago it stopped loading the operating system. I get the message that I have to choose between Android and Windows, but neither of them starts. The android logo stays on the screen until the battery runs out a few hours later.
I took it a week ago to a phone store, where, after leaving it for a few days, they told me that it had a software problem and that the operating system had to be installed again, but they couldn’t.

I wonder if you can help me with this, as it would be a real shame to throw away a device that can surely be recovered. I have tried to search for videos on the internet but I can’t find any that help me.

Thanks in advance for your help, guys.

Dario

Hello, please provide the serial number on the back or side of the machine, thank you

Hi. It’s LQ64G42180302456

Greetings