Chuwi hi 10 4gb is not charging

my chuwi hi 10 4gb is not charging at all
i have it unactivated almost 1.5 year
is the battery dead?
or what alse must be happen?
thank you

It sounds like you’ve left it unused for too long. The battery is connected permanently and uses a ‘soft off’ switch, so even when off it will use a small amount of power which willl drain the battery. If left discharged it will kill the battery, and I think you may need a new one. Does it power on with charger connected? The battery might recover but I wouldn’t hold out much hope tbh. My HI10 doesn’t get much use either as it’s not my main computer, but I try to charge it every few months just to keep it topped up.

thank you Crumble Pie