CHUWI Hi10 Max N150, TYPE: CW1639, no entry-log in possible

I’ve set up Windows 11 Home in German, logged in with a Microsoft account, installed the latest updates, and restarted. My photo and name are visible, but I can’t log in. Would I have to reinstall Windows 11? How? https://support.chuwi.com/ unfortunately does not accept my serial number: ZHiMaxHZ1H250601786 - What can I do?

What notification does it give for not being able to log in ?
When you configure Windows, it asks you to set up three secret questions.
I checked your serial number and it shows me the files.

ich habe das Problem gelöscht und Windows 11 neu installieren können! Danke für Alles!

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