CHUWI HiPad X is giving me problems

Model: CHUWI HiPad X
Serial: YHipaAEP40231024078
Android: 11
Project Version: sharkl5pro_pub
HW Version: sharkl5pro_modem
I am in South Africa. The recovery menu is locked and Volume Up enters Spreadtrum Factory Test Mode. Please provide the correct stock .PAC firmware and flashing tools for this exact serial/hardware revision.

You need to contact Chuwi customer service.