Freezing Issue (HiPad XPro)

Hi
i bought the tablet about a year ago
it was working fine for i few months then it started getting random freezes and i have to restart the tablet , sometime i get 3-6 freezes back to back the moment i restart the device after i unlock the pin
i tries factory reset … it worked for a few days then the issue cameback.

and some time only the screen freeze and iam able to hear the background sound but the screen is not responding and when i lock and unlock the screen it works for a few seconds and then the screen freeze again


hello ???

??? anyone

Try to reinstall all again
OS

How to:

is this the same firmware as last year or a new one ?

the guide pdf is all in chinese

Follow the video, instructions, is not difficult.
Is the same firmware that came with tablet