I bought my gemibook pro 4 months ago.
the key 9 is not working anymore (since the beginning) and the touchpad (since 2 months) neither ;
I can’t use it.
A already download the drivers on your support website and install it but it didn’t fix the problem.
on the system parameters, i try to check there is not touchpad block…
my device unique identifier/serial number is HGeBXPCY2H240803733.
i need u to provide me a solution so i can work. This is a device i bought for my work and i can’t
Same here. My touchpad stopped working after i installed a new window.
,Did you by any chance reinstalled or repaired your windows?
When you install Windows you have to install the drivers
I installed all the drivers but it still doesn’t work
What version of Windows did you install ?
Windows 11 Home 24H2. Current update that was on the Microsoft website.
Have you had any problems reinstalling Windows ?
I have these problems without installing à systems windows
It s Just stop working.
Haloooo any Chuwi support team over here to help? How do i get my money back since is less than 6months i bought the laptop. I suppose i’m under warranty?
I even try these nothing
If you install a generic Windows it wont work, you need to install the windows that is in support page plus the drivers specific. Our computers are customized.
You can find them here
If not, write to service@chuwi.com they will send you
Hi. I didn’t install any windows. I just update the one which came with my computer. I already write to the support. I need to know which way i can send a video showing i can’t use the touch pad and the touch 9.
when support answer you you can send them a video added in the email, or by wetransfer you upload there