HeriB+, J3455, NVMe not working

Laptops Herobook Pro
1

I plugged NVMe into my laptop and the laptop does not start.

I have an 8gb ram/ 128gb laptop.

I presume the 128gb ssd is under the copper plate so I have not opened it.

There is another NVMe slot that when I plug in a 256gb NVMe SSD…but the laptop does not startup.

My friend said that he had a laptop that could only have one ssd active at a time. Does anyone know why this

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my addition does not work?

Serial number HeroB P+128G20126559

If do lift the copper plate off, will need thermal paste to replace it?

2

You have searched for a tutorial on YouTube

3

Write to Service@chuwi.com as this computer is super old, and they need to check a specific files.