Herobook charging light goes out after 13 seconds

The machine was operating satisfactorily until it would no longer power on. When charger plugged in the charging light (red) came on for 13 seconds and then no longer visible. Removed charging lead. Plugged in again. Light appeared and went out after 13 seconds. Ordered a replacement charger. Exactly the same. Have not been able to use the machine since. Lots of important data stored, but no longer available. Has anyone else had the same problem nad if you have, have you found a solution other than a recycling centre?

Same here…any solution??

hello, same problem too