Herobook goes into restart loop and cannot move into advanced options

Herobook keeps restarting and cannot go into advanced options

Send me your serial number. Maybe you can install again everything if i send you the files

JHeroPCW2H220209763

WIn11

Drivers:

Hi Maria,

Thanks for the files.

Do you have any steps that I can follow to try to install the files onto my computer? Thank you

I have tried downloading the unzipped files onto a usb and tried to boot up using that. However it reached a point where it says that access is denied. And then it asks me to exit in the command prompt and restart the computer which it goes into the startup check disk loop again.

Thanks for your help

Regards
Jgo

Check this

Hi Maria,

Thanks for the instructions. However when I chose the USB to boot up the laptop, it didn’t work and kept going back to the screen to ask me to choose the ssd or usb as the drive to boot the laptop.

Is there any other way, please let me know?

Thank you

Regards

@manonegra222 so you know what could be the problem?

Hi,

Can I find out if there is any way I can get my computer to start up again? Thank you

Regards
Jgo