JHeroPCW5H231203697
Lazada
02/02/2024
Philippines
I was using it on my meeting doing my reports an slides when I notices something black at the lower part of screening flashing. I have a video of it.
JHeroPCW5H231203697
Lazada
02/02/2024
Philippines
I was using it on my meeting doing my reports an slides when I notices something black at the lower part of screening flashing. I have a video of it.
¿Did you buy it in our Official Shop?
If so tell me your order number so i can tell my colleague of Lazada.
Yes, I bought it there… here’s the order number: 786947337454543
Try to install this .
Double click and run
Flashing screen Herobook Pro 4020C.zip (443 Bytes)
will try this. I will update if this will fix the issue.
thanks i need to know in order to use it in future or not
its still there
Then its probably you would need to send it to repair. You need to write my colleague in Lazada, the shop where you bought it, and he will try to help you.
I own a Herobook Pro (bought in oficial store too on january 2023) and I’m experiencing the same problem for two months now, and It is going worse, making the computer hard to use. Do I have to send it to repair too? Thanks in advance
Yes, but the warranty already passed, in this case you will have to pay for the repair.
Well, that’s not what my warranty card says:
It was bought on January 2023, the year already passed, we are on September 2024.
We are sorry but in this case it must be paid for the repair.