Hi10 xpro blackout

Hello,

Need Help… Hope you notice my message. My Chuwi Hi10 XPro was blackout some time flash ( tablet 3 months old). Not response to any button but still can charge and can connect to pc . How can I do ? Is there a factory reset or recovery mode for Chuwi Hi10 XPro? Thank you… my SN:JH10XpAB50240303375

The video is in Spanish but is easy to understand

Thank you, I will try.